CRM & Systems Manager

Department:

Krach Institute

Location:

Krach Institute for Tech Diplomacy at Purdue (DC Metro)

Description

About the Krach Institute for Tech Diplomacy at Purdue

Founded in 2021, the Krach Institute for Tech Diplomacy at Purdue (KITDP) is a first-of-its-kind institution advancing a critical mission: ensuring that technology advances freedom—not authoritarian control.

We are building a Global Trusted Tech Network of governments, companies, and leaders committed to deploying trusted technologies aligned with democratic values. Our work sits at the intersection of national security, emerging technology, and global diplomacy—and our ability to operate at scale depends on the strength of our systems.

Why This Role Matters
At KITDP, our network is our strategy.
The

CRM & Systems Manager

will play a foundational role in building and scaling that network—serving as the architect and steward of the systems that power our partnerships, fundraising, Academy growth, and global engagement.
This is

not a data entry role

.
This is a

systems leadership role

.

You will establish the CRM as the

single source of truth

for the Institute—designing the structure, enforcing governance, and driving adoption across the organization so that leadership can make informed, real-time decisions and maximize impact.

*In your cover letter, please include a brief note outlining your experience building and scaling CRM systems and driving adoption across organizations.

Responsibilities

1. Architect the Trusted System

• Design the CRM (HubSpot or equivalent) to reflect KITDP’s full ecosystem: fundraising, corporate and government partnerships, Tech Diplomacy Academy, Advisory Council, and convenings
• Define and implement data governance standards (required fields, deduplication, data integrity rules)
• Manage user roles, permissions, and security protocols
• Develop and maintain SOPs to ensure long-term institutional continuity
• Serve as the primary liaison to developers and vendors for configuration and integrations

2. Drive Organization-Wide Adoption

• Train staff across functions and levels on CRM usage
• Establish a culture of

  “CRM-first”

  for pipeline management and engagement tracking
• Enforce compliance through audits, feedback, and accountability mechanisms

3. Build Executive-Level Visibility

• Design dashboards aligned with institutional priorities: fundraising, partnerships, Academy growth, Advisory Council engagement, and events
• Deliver board-ready reporting with minimal manual intervention
• Enable teams to self-serve insights and reporting

4. Oversee Integrations

• Manage integrations between CRM and key platforms (Academy, communications tools, calendar/email systems, etc.)
• Monitor data flows and resolve sync issues with technical partners

5. Continuously Improve the System

• Conduct quarterly audits on data quality and usage
• Identify and implement system enhancements
• Stay current on CRM best practices for mission-driven organizations

What Success Looks Like

• Adoption:

  90%+ compliance on required fields across teams

• Data Integrity:

  High accuracy, minimal duplication, and measurable improvement over time

• Usability:

  Leadership and staff actively rely on dashboards for decision-making

• Impact:

  CRM enables full activation of KITDP’s global network across all programs

• Continuity:

  SOPs and workflows are institutionalized and scalable

• Efficiency:

  Significant reduction in manual reporting and data reconciliation

Required Skills, Knowledge and Expertise

• Proven experience designing and managing CRM systems (HubSpot strongly preferred)
• 5+ years relevant experience required
• Bachelors degree required
• Track record of driving

  data governance and organizational adoption

• Systems thinker: able to translate strategy into workflows and infrastructure
• Experience working with developers/vendors on integrations and configurations
• Strong communication and training skills—you can influence across teams
• Experience in nonprofit, academic, policy, or mission-driven environments is a plus

Why Join Us & Benefits Summary

• Work at the forefront of

  technology, national security, and global diplomacy

• Help build the infrastructure behind a rapidly scaling, high-impact institution
• Collaborate with senior leaders across government, industry, and academia

Benefits Summary for eligible employees:

• 10 paid holidays per year.
• Accrue up to 22 vacation days a year.
• Traditional pre-tax 403(b) and Roth retirement plans available.
• 10% employer contribution to your retirement plan and immediate vesting.
• Health Savings Account- earn up to $700 annually towards medical expenses.
• Employer funded Preventative Dental and Vision insurance.
• Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.