Digital CRM Architect - BA

Accountabilities

- Act as the subject matter expert and functional architect for enterprise CRM initiatives, providing strategic and technical guidance.

- Lead end-to-end project activities, including discovery, requirements gathering, and comprehensive gap analysis.

- Conduct detailed business analysis to translate business needs into clear functional requirements and effective technical solutions.

- Design and orchestrate business workflows and system architectures using Microsoft Dynamics 365 Sales and Power Automate.

- Bridge communication between business stakeholders and technical teams to ensure solutions align with operational objectives.

- Support agile delivery practices, maintaining a focus on solution quality, continuous improvement, and successful project outcomes.

Requirements:

- 10+ years of experience in Business Analysis and Functional Consulting.

- At least 6 years of hands-on experience with Microsoft Dynamics 365 Sales and Power Automate.

- Strong expertise in CRM functional architecture, business process analysis, requirements definition, and solution design.

- Demonstrated ability to distinguish between coding and engineering, with a strong understanding of how to design robust, scalable technical solutions.

- Resilience, emotional intelligence, adaptability, and a high-performance mindset.

- Experience working in agile environments and collaborating with international, cross-functional teams.

- Advanced spoken English and advanced Spanish proficiency.

- Active Microsoft PL-200 certification (Power Platform Functional Consultant) is highly preferred.

- Familiarity with cloud-native foundations and AI coding assistants is an advantage.

Benefits:

- Remote work arrangement, subject to specific project requirements.

- Flexible working environment designed to support different lifestyles.

- Opportunity to contribute to enterprise-level digital transformation initiatives.

- Exposure to international teams and complex projects across multiple industries.

- Continuous learning and professional development in CRM, automation, and cloud technologies.

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