The Challenge
Mastercard Services is the growth engine behind one of the world's largest payments networks. You'll own capacity planning and resource optimization across the Americas—directly influencing how Mastercard scales its advisory and data solutions to enterprise clients.
Your Mission
Map current capacity constraints across regional Client Services teams and identify 3-5 quick wins for resource optimization
Build demand forecasting models aligned with Product and Sales pipelines for Q2-Q4 2026
Establish baseline KPIs for capacity utilization, cost-per-delivery, and team efficiency across Americas markets
Conduct stakeholder interviews with regional leaders to understand strategic priorities and capacity pain points
Deliver comprehensive capacity plan tied to $500M+ revenue targets across Americas, with monthly tracking and variance analysis
Design and implement scalable resource allocation framework that optimizes delivery margin while meeting SLAs
Launch quarterly capacity reviews with executive steering committee using data dashboards and scenario planning
Drive 15-20% improvement in team utilization rates or 10-15% reduction in delivery costs through strategic recommendations
KPIs You'll Own
Capacity Utilization Rate
% of planned capacity deployed against forecasted demand, tracked by geography and service line.
Cost-Per-Delivery (CPD)
Total delivery costs divided by units delivered; tracked as efficiency proxy against growth targets.
Forecast Accuracy
% variance between capacity forecasts and actual demand; target 85%+ accuracy month-over-month.
Resource Constraints Impact
Revenue at risk due to capacity gaps; quantified monthly to inform investment decisions.
Stakeholder Alignment Score
Cross-functional alignment on capacity decisions measured via survey; target 8+/10.
Tools & Stack
Your Team
Your Manager
Director or VP of Client Services Strategy & Operations (reporting structure not specified in JD)
Current Team
Cross-functional advisory board: Regional Product leads, Sales heads, Client Services operations, Finance partners
New role—strategic advisory function within Services organization
The Package
Salary
$120K-$160K base
Variable
Likely 15-25% annual bonus tied to capacity/efficiency KPIs
Remote
On-site in Bogota, D.C., Colombia. No remote flexibility mentioned.
Benefits & Perks
Company Intelligence
Mastercard is a global payments network powering transactions in 200+ countries. Mastercard Services is the growth and advisory division, delivering consulting, loyalty, data analytics, and business experimentation solutions to enterprise clients including retailers, airlines, and financial institutions.
Funding
Public (NYSE: MA)
Customers
Global enterprises, financial institutions, retailers, airlines, governments
Is This Role For You?
- You thrive translating messy forecasts into executable capacity plans that CFOs and COOs care about
- You've built resource allocation models for scaled services orgs (consulting, BPO, managed services) and know how to optimize margin vs. growth
- You're fluent in SQL/Python and can build forecasts in Excel or BI tools without waiting for analysts
- You're comfortable living in spreadsheets and dashboards; you chase data anomalies like a bloodhound
- You're a diplomatic dealmaker who can align Product, Sales, Ops, and Finance teams around hard resource trade-offs
- You need 100% remote work—this role is on-site in Bogota with no flexibility stated
- You're hands-off leaders; this role requires deep analytical execution, not just oversight
- You've only worked in fixed-headcount or transactional roles; you lack experience optimizing variable capacity and margin
Interview Process
Phone Screen
Recruiter vets capacity planning background, FinTech/payments domain knowledge, and on-site commitment.
Hiring Manager Interview
Deep dive into forecasting methodologies, cross-functional alignment experience, and strategic thinking on resource optimization.
Case Study / Take-Home
You'll likely receive a simplified capacity scenario (e.g., 3 service lines, 4 regions, demand forecast) and deliver a capacity plan with KPIs.
Cross-Functional Panel
Meet with representatives from Product, Sales, Client Services, and Finance to assess stakeholder management and analytical rigor.
Executive Round
Final conversation with VP/Director-level sponsor on strategic vision and organizational impact.
Interested in this role?
Apply now and hear back within days, not weeks.
Get alerts for growth marketing jobs
Weekly email. Unsubscribe in one click.
Offres du même type
Manager, B2B Marketing (Bangkok-based, relocation provided)
Agoda • Greater Rio de Janeiro
Manager, Partner Growth Marketing (Bangkok Based, Relocation Provided) (Bangkok Based, Relocation Provided)
Agoda • Greater Rio de Janeiro
Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda • Greater Rio de Janeiro
Estágio de Marketing Digital Growth e IA
ECDD • Rio de Janeiro, Rio de Janeiro, Brazil
About Growth Marketing Roles
Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.