The Challenge
Harry Winston is hunting for a CRM visionary to architect and execute a global 360° client strategy across luxury jewelry markets. You'll own everything from VIP segmentation to campaign execution—blending strategic thinking with hands-on platform leadership to drive lifetime value in one of the world's most prestigious luxury brands.
Your Mission
Audit current global CRM infrastructure, D365 setup, and market-level strategies; create a standardized assessment framework
Define and socialize the global 360° CRM strategy roadmap with Retail, Marketing, Events, and regional leadership
Launch 2-3 pilot thematic campaigns across key markets with segmentation and post-campaign analysis to establish baseline performance
Establish data governance protocols and validate database integrity across all regions to ensure clean, actionable client data
Roll out refined VIP client tiering and engagement model globally, with documented playbooks for regional adaptation
Deliver consolidated Q1-Q2 campaign performance analysis with trends, ROI metrics, and key learnings for optimization
Lead D365 enhancements and user acceptance testing; complete rollout to at least 3 new regional markets
Build and distribute Clientelling content toolkit and digital collateral library supporting Salon Sales Executives globally
KPIs You'll Own
VIP Client Segment Growth Rate
QoQ percentage increase in high-value client tier acquisition and retention across all markets.
Campaign ROI & Engagement
Average open rate, click rate, and conversion rate for thematic CRM campaigns segmented by client tier and region.
Client Lifetime Value (CLV)
Average spend per client cohort over 12-24 month periods, trending upward through retention and cross-sell initiatives.
Data Integrity Score
Percentage of clean, complete, actionable records in global CRM database; target ≥95% across all markets.
Platform Adoption & User Satisfaction
D365 system usage metrics and regional team feedback scores post-training and rollout.
Tools & Stack
Your Team
Your Manager
VP or SVP of Global Marketing (not specified)
Current Team
1 CRM Associate; cross-functional partners in Retail, Events, Merchandising, Marketing, and regional leadership
Backfill or new expansion (unknown)
The Package
Salary
$130K-$160K base
Remote
On-site, New York, United States
Benefits & Perks
Company Intelligence
Harry Winston is a legendary luxury jewelry and timepiece house known for iconic high jewelry, engagement rings, and prestige watches. Operating globally with flagships and salon locations, the brand serves ultra-high-net-worth clientele seeking craftsmanship and exclusivity.
Customers
Ultra-high-net-worth individuals, engagement and special occasion buyers, corporate clients
Culture
Prestige-focused, client-centric, data-driven innovation within luxury framework
Is This Role For You?
- You've spent 10+ years building and scaling CRM strategies in luxury, high jewelry, fashion, or prestige beauty—you speak data and storytelling fluently
- You're comfortable owning D365 (or similar enterprise CRM platforms) end-to-end: strategy, rollouts, optimization, and user adoption
- You thrive in matrixed environments collaborating with Retail, Events, Merchandising, and Creative teams to orchestrate seamless client experiences
- You're obsessed with client segmentation, lifetime value metrics, and translating insights into winning campaigns that move the needle
- You can balance global strategy with regional empowerment—setting standards without stifling local market innovation
- You're a pure analyst with no appetite for cross-functional strategy and campaign execution; this role demands both
- You've never worked in luxury or high-ticket B2C; the clienteling mindset and brand rigor here are non-negotiable
- You need flexible remote work; this is on-site New York only with global travel expectations
- You're uncomfortable with ambiguity or legacy systems; Harry Winston's CRM infrastructure may require significant modernization effort
Interview Process
Recruiter Screening
30-min call on CRM background, luxury experience, D365 familiarity, and motivation
Hiring Manager Round
60-min conversation with VP/SVP of Global Marketing; deep dive on global strategy vision, stakeholder management, and past campaign wins
Case Study/Technical Assessment
Take-home assignment: analyze a mock global client dataset, propose segmentation strategy, and outline a 90-day CRM roadmap
Cross-Functional Panel
Meetings with Retail, Events, and Merchandising leaders to assess collaboration style and understanding of luxury client experience
Final Executive Interview
C-suite or Head of Marketing final conversation on alignment, vision, and compensation details
Interested in this role?
Apply now and hear back within days, not weeks.
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About Growth Marketing Roles
Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.