The Challenge
OneMagnify needs someone who can orchestrate flawless campaign delivery across their entire CRM operation—turning strategy into live campaigns that actually reach customers at scale. You'll be the operational backbone connecting strategy, creative, data, and platform teams into a machine that ships fast without breaking things.
Your Mission
Map and document current campaign delivery workflows across all teams; identify 5-10 critical failure points and quick wins
Build or refine QA protocols and checklists that reduce deployment errors by 40%+ and establish baseline campaign health metrics
Own and launch 8-12 campaigns end-to-end while establishing repeatable documentation standards for requirements, segmentation, and testing
Audit and optimize one major multi-brand or multi-market program; reduce cycle time by 20%+ through process tightening
Establish predictive risk flagging system that surfaces campaign issues 48+ hours before deployment; achieve 95%+ on-time delivery rate
Implement AI-assisted QA automation (platform-native or third-party) that reduces manual testing time by 30% while maintaining accuracy
Document and socialize process improvements across organization; measure adoption and impact on team velocity
Build dashboards and reporting cadence that gives leadership real-time visibility into campaign health, performance, and operational capacity
KPIs You'll Own
Campaign Deployment On-Time Rate
Percentage of campaigns that launch on or before scheduled deployment date without critical errors.
QA Error Escape Rate
Percentage of bugs or issues that slip past QA and are caught post-deployment (target: <2%).
Campaign Cycle Time
Average number of days from strategic brief to live deployment across portfolio.
Operational Capacity Utilization
Percentage of team bandwidth allocated to reactive vs. proactive work; track ability to move faster without breaking things.
Process Adoption Rate
Percentage of teams following documented workflows and QA protocols; track compliance over time.
Tools & Stack
Your Team
Your Manager
Not specified; likely VP of CRM Operations or Chief Marketing Officer
Current Team
Cross-functional: strategy, creative, data, and platform teams
New role or backfill; team composition not specified
The Package
Salary
$85K-$110K base
Remote
On-site, Detroit, MI
Benefits & Perks
Company Intelligence
OneMagnify is a CRM-first agency or marketing operations company focused on campaign delivery and customer lifecycle management. They work across multi-brand, multi-market programs and emphasize operational rigor, scalability, and modern platform automation.
Culture
Values operational excellence, cross-team collaboration, continuous improvement, and the balance between speed and quality.
Is This Role For You?
- You've managed high-volume, complex email or CRM campaigns at scale and know exactly where production breaks down
- You're obsessed with process, documentation, and turning chaos into repeatable workflows—but not in a bureaucratic way
- You understand modern CRM platforms (SFMC, Braze, Adobe) and how to leverage platform-native automation to ship faster
- You're curious about AI and autonomous campaign operations and want to shape how teams work in that future
- You prefer hands-off strategy work; this role is 70% operational execution and problem-solving
- You're not comfortable being accountable for timelines, quality, and team alignment across competing priorities
- You lack real production experience in email, CRM, or campaign management at scale
Interview Process
Screening Call
Initial conversation about campaign management experience, operational philosophy, and motivation.
Work Sample/Case Study
Likely asked to walk through a complex campaign you've managed—requirements, QA approach, timeline, learnings.
Stakeholder Panel Interview
Meet with strategy, creative, data, or platform leads to assess collaboration style and cross-functional credibility.
Operations Deep-Dive
Technical conversation about CRM platforms, automation, testing protocols, and how you'd approach process improvement.
Interested in this role?
Apply now and hear back within days, not weeks.
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About CRM & Lifecycle Roles
CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.