The Challenge
L'OCCITANE Group is a global B Corp beauty brand scaling its North American CRM operations. You'll own the operational backbone of email, SMS, and direct mail campaigns—ensuring every message lands perfectly and on time.
Your Mission
Master QA workflows for email/SMS campaigns (links, renders, copy accuracy) and reduce launch errors by 15%
Build and maintain accurate weekly/monthly performance reporting dashboards in Excel/Sheets for all channels
Establish competitive monitoring system by tagging 50+ competitor emails/SMS with consistent brand/offer/channel taxonomy
Document all CRM processes and standard operating procedures to create repeatable workflows
Own full QA and reporting lifecycle for 2-3 major seasonal campaigns with zero critical errors
Reduce channel manager operational workload by 20% through automated trackers and organized asset management
Build a searchable competitive intelligence database of 200+ tracked campaigns across email and SMS
Train 1-2 new team members on CRM operations processes and documentation standards
KPIs You'll Own
QA Accuracy Rate
Percentage of campaigns with zero critical errors (links, images, rendering, copy) at launch.
Reporting Timeliness
Percentage of weekly/monthly reports delivered on or before deadline.
Documentation Completeness
Percentage of campaigns with complete proof files, UTM logs, and asset trackers maintained.
Workload Reduction
Hours per week freed up for channel managers through intern-owned operational tasks.
Tools & Stack
Your Team
Your Manager
CRM Channel Manager (implied)
Current Team
CRM operations team supporting North America email, SMS, and direct mail
New internship role, likely seasonal backfill for summer
The Package
Salary
$19/hr
Remote
On-site, New York, NY
Benefits & Perks
Company Intelligence
L'OCCITANE Group is a global beauty and wellness brand with B Corp certification, committed to sustainability and ethical sourcing. The company operates across multiple channels and geographies, with strong North American presence.
Culture
Warm, open, fun, and friendly; B Corp values suggest mission-driven, values-aligned culture
Is This Role For You?
- You're detail-obsessed and can catch a typo in a 500-email batch
- You actually enjoy spreadsheets and building trackers that scale
- You want to understand how real campaigns run operationally (not just theory)
- You're organized enough to manage 5 moving pieces simultaneously without dropping one
- You're a student in marketing/business who needs real summer experience, not coffee runs
- You need creative output or campaign ideation—this is execution and ops, not strategy
- You can't commit to on-site 5 days/week in NYC for the full summer
- Data entry and documentation feel like busywork rather than essential operations
Interview Process
Application & Resume Review
Submit resume highlighting Excel skills, attention to detail, and any CRM or marketing operations experience
Phone/Video Screening
Behavioral questions on multi-tasking, organization, and handling high-volume QA tasks
Technical Assessment
Excel/Sheets exercise involving VLOOKUP, SUMIFS, or pivot table scenario (likely sample CRM data)
Team Interview
Meet with CRM channel managers to discuss workflows, ask questions, and assess fit with team culture
Interested in this role?
Apply now and hear back within days, not weeks.
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About CRM & Lifecycle Roles
CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.