CRM & Communications Coordinator

Accountabilities

• Own and manage the Mailchimp database across multiple brands, including contact imports, list hygiene, unsubscribes, bounces and data accuracy.

• Build and maintain detailed audience segments based on contact type, brand, geography and lifecycle stage to ensure communications reach the appropriate audiences.

• Plan, deploy, schedule and monitor high-volume email communications while maintaining strong deliverability and sender reputation.

• Manage the communications calendar, including monthly newsletters, regulatory updates, platform announcements and tenant-facing messages, adapting shared templates for individual brands.

• Monitor and report on key email performance indicators such as open rates, click-through rates and unsubscribes, using insights to improve segmentation, timing and messaging.

• Onboard newly acquired brands into the CRM infrastructure by importing and cleaning contact lists, establishing segments, creating templates and implementing recurring communication schedules.

• Develop and maintain a reusable library of email templates, copy blocks and brand assets to accelerate future brand onboarding and ensure consistency.

• Use Zapier and AI-powered tools to automate repetitive content-production activities and CRM workflows as the portfolio expands.

• Maintain clear documentation covering CRM processes, workflows and best practices to ensure consistency, scalability and effective knowledge transfer.

• Support the creation and adaptation of visual assets for email communications and templates using tools such as Canva and Figma.

• Manage Google Business Profile activities across the wider portfolio.

Requirements

• Experience working within a mature CRM environment, ideally in technology, e-commerce, fintech or another fast-growth business where communications are managed at scale.

• Hands-on experience with CRM and email marketing platforms such as Mailchimp, HubSpot, Klaviyo or similar systems, including audience management, campaign execution and automation.

• Practical understanding of email infrastructure and deliverability, including sender domains, authentication, list hygiene and sender reputation.

• Ability to work confidently with email templates and make basic HTML/CSS adjustments when required.

• Strong understanding of effective email copywriting, with the ability to review, refine and improve content produced by others.

• Excellent written and verbal English communication skills, with confidence engaging with UK-based stakeholders.

• Highly organised and self-managing, with the ability to work effectively even when information or processes are incomplete.

• Strong process-oriented mindset, with the ability to standardise fragmented workflows, document processes and create repeatable systems.

• Comfortable taking a hands-on approach while continuously looking for ways to improve how work is performed.

• Proactive in identifying opportunities to reduce manual work through automation and AI-powered tools.

• Strong analytical skills and an understanding of which CRM and email metrics are relevant for evaluating communication effectiveness.

• Experience in a technology, e-commerce or startup environment with established CRM practices is advantageous.

• Familiarity with Figma, Zapier, Notion and AI tools is a plus.

• Additional experience in content marketing or social media is beneficial.

Benefits

• Competitive compensation based on experience.

• Remote-first working environment with a high-trust culture.

• Flexible workload and autonomy in how you organise your work.

• Opportunity to take ownership of CRM operations across a growing multi-brand portfolio.

• Exposure to a fast-paced, technology-driven environment focused on operational excellence and scalable processes.

• Opportunity to work with automation and AI tools to transform and streamline communications workflows.

• Significant scope to build systems, improve processes and create measurable impact.

• Collaborative environment that values customer focus, innovation, long-term thinking and high-quality execution.

• Opportunity to contribute to a rapidly evolving business operating at the intersection of technology, operations and residential services.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1