The Challenge
Factor is redefining legal services by blending traditional law, new law efficiency, and in-house integration. You'll build and scale Sense Collective, a professional community for legal innovators driving AI adoption-connecting peers, surfacing insights, and creating real value from day one.
Your Mission
Map existing Sense Collective member base, conduct 20+ member interviews to understand pain points and engagement drivers
Launch onboarding sequence and community engagement framework with documented member success metrics tracking
Deliver 2-3 high-impact programming events (workshops, roundtables) with >70% attendance and member satisfaction scores
Build and populate Member Knowledge Database with 50+ curated resources, templates, and practitioner insights
Grow active community participation by 40%, measured by monthly engagement rate (logins, interactions, event attendance)
Establish Collective Query Tool as go-to resource with 200+ indexed artifacts and measurable usage analytics
Launch quarterly member-facing content calendar and newsletter achieving 35%+ open rates and member-sourced contributions
Develop and implement community sentiment tracking system with quarterly health scores and actionable improvement roadmap
KPIs You'll Own
Member Engagement Rate
Monthly active members, session attendance, and content interaction frequency as primary health indicator.
Net Promoter Score (NPS)
Quarterly NPS surveys measuring member satisfaction and likelihood to recommend Sense Collective to peers.
Content Consumption & Value
Query Tool usage, newsletter open/click rates, and member ratings on curated resources and programming.
Community Growth
New member acquisition, retention cohort analysis, and member-generated content contributions month-over-month.
Event ROI
Programming attendance, post-event feedback scores, and member-reported business outcomes from connections made.
Tools & Stack
Your Team
Your Manager
Head of Marketing
Current Team
Marketing team, Events Marketing Manager, Head of Insights & Innovation (close partner)
New role building a community from the ground up
The Package
Salary
$85K-$110K base
Remote
On-site, New York, United States
Benefits & Perks
Company Intelligence
Factor is the market leader in Integrated Law, combining traditional law expertise, new law efficiency, and in-house legal integration to deliver complex transactional legal work at scale. The company serves Fortune 500 clients including global banks, pharma, and tech firms. Factor is building the best culture in legal with 300+ lawyers, technologists, and process consultants across Europe and North America.
Team Size
300+
Customers
Fortune 500 companies including global banks, major pharmaceutical companies, large technology firms
Culture
Committed to building a diverse, inclusive company where individuals of all backgrounds thrive
Is This Role For You?
- You've built or managed online communities, membership programs, or professional networks from scratch
- You're energized by relationship-building and creating genuine member value through curation and connection
- You can balance strategic thinking with hands-on execution-running events, moderating discussions, managing CRM
- You understand legal services or B2B professional communities and can speak the language of legal leaders
- You're metrics-driven and can measure community health through engagement, NPS, and business outcomes
- You're looking for fully remote work-this is on-site in New York
- You prefer strategy-only roles and want to avoid day-to-day community management and member interactions
- You have no experience with community platforms, CRMs, or event management tools and aren't willing to learn
Interview Process
Phone screen
Initial conversation with recruiting on background, community experience, and motivation for legal tech
Hiring manager interview
Head of Marketing discusses community vision, strategy, and your approach to member engagement and growth
Working session
Collaborative exercise or portfolio review-walk through past community initiatives, metrics, and impact
Cross-functional conversation
Meet Head of Insights & Innovation to discuss partnership, content curation, and community insights strategy
Ready when you are
Interested in this role?
Apply now and hear back within days, not weeks.
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