Senior Lifecycle Specialist

This is a CRM job for someone who can keep critical customer messages sharp, accurate, and moving while helping shape the strategy behind them. If you like owning the details and the bigger plan, this one has both.

What the role really is

You’ll split your time between running campaigns and building the next ones. The work centers on compliance, security, and operational messaging, including the customer journeys that matter most when something goes wrong or needs attention.

What you'll do

• Run CRM campaigns across multiple channels.
• Coordinate with other teams to get complex campaigns out the door.
• Keep campaign processes on track with stakeholders.
• Set up and maintain automated communication workflows tied to CRM goals.
• Plan strategic campaigns with CRM managers and the wider CRM team.
• Lead those campaigns from plan through implementation.
• Use customer segments and data to target messaging.

What they want

• A bachelor’s degree in marketing, business, or a related field, or equivalent work experience.
• At least 3 years in CRM roles.
• Senior level experience executing and improving CRM campaigns.
• HTML and A/B testing skills.
• Experience with CRM tools.
• Clear communication and strong collaboration across teams.
• Creative problem solving and attention to detail.
• Project management skills and the ability to handle several topics at once.

Why it's interesting

This role has real ownership across execution and strategy, with direct influence on the customer messages N26 sends around compliance, security, and operational issues. N26 is a digital bank headquartered in Berlin, with offices in several European cities.

Salary

Not disclosed

Location

Berlin, onsite, full time