Senior Associate, Consumer Retention Marketing

Build CRM that gives customers a reason to come back. This role suits a marketer who can set the lifecycle strategy, then sweat the details of getting each campaign out the door.

What the role really is

You’ll own retention campaigns for DoorDash’s Core Marketplace, from audience and channel choices through launch, optimization, and reporting. The job moves between big picture lifecycle thinking and hands-on execution, with plenty of cross-functional work.

What you'll do

• Plan automated and one-off CRM campaigns across the customer lifecycle.
• Build, QA, launch, and optimize campaigns across email, push, in-app messaging, and other channels.
• Set channel mix, audience targeting, and touchpoint plans with Integrated Marketing.
• Work with Creative Studio, Promo Strategy, Product, Analytics, and Strategy.
• Track campaign results in reporting dashboards and recommend changes.
• Share current email, push, and SMS marketing practices and learnings with the broader team.

What they want

• 4+ years in CRM or email marketing.
• Deep familiarity with CRM technology, including email service providers and marketing automation platforms.
• An analytical mindset and strong attention to detail.
• Clear writing and communication.
• Basic SQL, HTML, and data visualization knowledge, such as Tableau or Periscope.
• Knowledge of email contact strategy, targeting, segmentation, A/B testing, and analytics.
• Strong organization, dependability, self-direction, and the ability to manage multiple priorities.
• A bachelor's degree or equivalent experience.

Why it's interesting

Retention here means shaping how customers engage with DoorDash’s core marketplace over time. You’ll test offers, cadence, audiences, and creative, then use the results to guide the next campaign. The work spans strategy and execution, with partners across marketing, product, and analytics.

Salary

$83,000 to $122,000 USD

Location

New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Sunnyvale, CA; Chicago, IL; Austin, TX; Denver, CO; Atlanta, GA; Miami, FL; Boston, MA; Washington, DC
Onsite, full-time