CRM Marketing Operations Manager

An International entertainment/streaming brand seeking a technically proficient and highly organized CRM Marketing Operations Manager to lead lifecycle campaign execution across a global, subscription-based streaming business. This role blends hands-on technical execution with strategic partnership, ensuring high-performing, compliant, and scalable customer communications across multiple international markets.

This is a fully remote position requiring availability in the Pacific time zone to support global teams across APAC.

• $45-51 per hour
• 12pm-8pm M-TH, Regular 9-5 Fridays
• 6+ months, PST

Responsibilities:

Lifecycle Campaign Execution

• Build, test, and deploy CRM campaigns across email, push, SMS, and in-app messaging channels.
• Develop and modify HTML email templates from asset files; communicate complex technical requirements to developers when needed.
• Execute audience segmentation and message trafficking using advanced targeting capabilities within lifecycle platforms.

Experimentation & Optimization

• Lead A/B and multivariate testing initiatives, ensuring proper test design and unbiased execution.
• Drive continuous messaging optimization using engagement, retention, and behavioral data.
• Champion lifecycle best practices across channels to improve subscriber growth and long-term value.

Analytics & Reporting

• Implement and audit tracking parameters and analytic encoding to measure campaign performance.
• Monitor messaging programs, proactively flag risks, and deliver actionable reporting and ad hoc insights.
• Ensure compliance with GDPR and other regulatory requirements across markets.

Project & Stakeholder Management

• Create and manage project plans with clearly defined deliverables, dependencies, and timelines.
• Partner cross-functionally with regional marketing strategists and technical teams to align execution with business objectives.
• Operate within Agile workflows (Jira/Confluence), balancing speed, accuracy, and scalability.

Required Qualifications:

• 4+ years of experience in CRM or lifecycle marketing, ideally within subscription, streaming, or digital product environments.
• Strong hands-on experience across email, push, SMS, and in-app messaging channels.
• Proficiency in SQL (required).
• Experience with Braze or similar lifecycle marketing platforms (certification preferred).
• Working knowledge of template scripting languages such as AMPscript or Liquid.
• Ability to build and optimize HTML emails.
• Strong understanding of experimentation frameworks and messaging optimization best practices.
• Exceptional organizational skills with the ability to manage multiple concurrent projects.
• Strong communication skills and experience supporting globally distributed stakeholder teams.
• Bachelor’s degree in Marketing, IT, Computer Science, or related field (or equivalent practical experience).

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.