The Challenge
FancyAI is solving a fundamental shift in how brands get discovered—from traditional search to AI-powered platforms like ChatGPT and Gemini. You'll be the trusted advisor helping customers navigate this new visibility landscape and extract real ROI from their SEO and GEO performance.
Your Mission
Onboard 8-12 new customers into the platform with documented training completion and initial data interpretation
Establish baseline health scores for your customer portfolio using defined engagement and retention metrics
Create 3-5 reusable reporting templates that turn FancyAI data into clear, actionable recommendations
Identify and document top 5 recurring customer questions to feed product roadmap
Achieve 95%+ net retention rate across your customer portfolio through proactive success plays
Deliver documented ROI to 15+ customers showing measurable improvements in SEO/GEO visibility or traffic
Build and scale a customer success playbook that reduces onboarding time by 40%
Collaborate with product team on 2+ feature improvements based on direct customer feedback
KPIs You'll Own
Net Retention Rate
Track retention and expansion across your customer portfolio—target 95%+ for healthy accounts.
Customer Health Score
Define engagement metrics across platform usage, report requests, and response times to predict churn.
Time-to-Value
Measure days from onboarding to first actionable insight delivered to customer.
Churn Prevention Win Rate
Track save rate on at-risk accounts through proactive intervention and strategic guidance.
Tools & Stack
Your Team
Your Manager
Not specified—likely VP Customer Success or Chief Customer Officer
Current Team
Not specified—implies growing CSM team
New role or expansion of existing team
The Package
Salary
$50K-$60K base
Variable
Performance bonuses
Remote
Remote, must cover US business hours (no specific timezone flexibility mentioned)
Benefits & Perks
Company Intelligence
FancyAI helps brands measure and optimize their visibility across traditional search (SEO/GEO) and AI-powered discovery platforms like ChatGPT and Gemini. The platform tracks mentions, recommendations, and brand representation in AI-generated answers—a critical competitive advantage as buyer behavior shifts. They're building the toolset for the next era of search and discovery.
Is This Role For You?
- You've spent 3+ years in customer success or marketing analytics and actually understand SEO/GEO mechanics, not just account management
- You're comfortable with data—GA4, Search Console, dashboards—and can turn metrics into clear narratives for clients
- You genuinely care about customer outcomes and can spot churn signals before they happen
- You want to be at the intersection of search evolution and AI visibility—a real inflection point in digital marketing
- You're looking for a pure account management role with minimal analytical work or data fluency required
- You need 100% remote flexibility or can't reliably cover US business hours
- You have zero hands-on experience with GA4, GSC, or marketing analytics—this role requires real technical acumen
Interview Process
Initial Screen
Likely 30-min call with recruiter covering CS background, SEO/GEO familiarity, and data analysis experience
CS Leadership Discussion
45-60 min conversation with head of customer success about retention philosophy, customer success strategy, and how you've driven outcomes
Data Analysis Case Study
Likely a short take-home or live scenario: interpret SEO/GEO data, identify trends, and present recommendations
Final Round
Meeting with product or leadership to discuss product feedback loop and company vision alignment
Interested in this role?
Apply now and hear back within days, not weeks.
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About Growth Marketing Roles
Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.