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CRM & Marketing Performance Manager - Gee Automotive Companies

Gee Automotive Companies • Portland, OR

Performance MarketingPlenoOn-siteFull time$65K - $85K
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CRM OpsMarketing PerformanceLead ManagementOn-site$65K-$85KAutomotive

The Challenge

Gee Automotive Companies runs a multi-dealership operation where marketing spend isn't translating cleanly into sales because CRM adoption, lead handling, and call performance are fragmented across locations. You'll be the connective tissue between marketing strategy and dealership execution—fixing leaks in the funnel that are costing them revenue.

Your Mission

First 3 Months
1

Audit CRM configuration and adoption across all dealerships; identify top 3 process breakdowns killing lead conversion

2

Establish baseline call tracking metrics (answer rates, hold times, missed calls) and implement monitoring dashboard

3

Run 1:1 sessions with dealership GMs to align on lead management KPIs and secure buy-in for operational changes

4

Document current marketing-to-sales attribution mapping; flag data accuracy issues in CRM and reporting

By 6 Months
1

Improve lead response time SLA compliance from baseline to 90%+ across dealership group

2

Increase CRM adoption and field completion by 25% through coaching and process optimization

3

Reduce missed/dropped calls by 30% through IVR and routing improvements with dealership teams

4

Build automated performance reporting suite tied to marketing spend, lead volume, and sales outcomes; present monthly insights to leadership

KPIs You'll Own

Lead Response Time (Minutes)

Average time from lead capture to first dealership contact; target 90%+ within SLA

Call Answer Rate (%)

Percentage of inbound marketing calls successfully connected; measure missed/dropped call volume

CRM Field Completion Rate (%)

Data quality metric tracking how consistently dealership staff fill required CRM fields for leads

Lead-to-Appointment Conversion (%)

Percentage of leads that convert to scheduled appointments by source and dealership

Marketing ROI by Channel

Gross profit attribution by advertising source; measure payback and efficiency

Tools & Stack

CRM platform (likely dealer-specific: Dealertrack, DealerSocket, or similar)Call tracking software (CallRail, PhoneWire, or dealer platform native)Google Analytics / attribution modelingAutomotive lead aggregators (Cars.com, Autotrader, etc.)Marketing automation / email platformIVR / phone system managementBI / reporting tools (Tableau, Looker, or native dashboards)

Your Team

Your Manager

Director of Marketing & eCommerce

Current Team

Marketing operations team supporting dealership group; sales/GM leadership at individual dealerships

New role (backfill or expansion not specified)

The Package

Salary

$65K-$85K base

Remote

On-site, Portland, OR

Benefits & Perks

Full-time permanent role with stability
Direct exposure to multi-unit dealership operations and P&L impact
Cross-functional collaboration with marketing, sales, and operations leadership
Clear path to Sr. Manager / Director of Marketing Ops with growth potential
Hands-on experience with CRM, call analytics, and marketing attribution

Company Intelligence

Gee Automotive Companies operates a dealership group across multiple locations. The company is focused on improving marketing effectiveness and operational efficiency by connecting marketing spend directly to lead management and sales outcomes.

Is This Role For You?

For You If
  • You love ops + analytics—fixing broken processes and proving impact through data excites you
  • You're comfortable with dealership dynamics: working with GMs, managing change across distributed teams, and navigating sales culture
  • You're a natural at CRM configuration, lead flow mapping, and phone/call analytics (not afraid of technical setup)
  • You want a role where you directly drive revenue improvement through operational excellence, not just reporting
Won't Work If
  • You're a creative-first marketer; this is pure operations and measurement, not campaign strategy
  • You need full remote or hybrid flexibility; this is on-site, boots-on-ground dealership culture
  • You expect to own marketing budget or strategy; you're supporting the Director's vision operationally

Interview Process

1

Phone Screen

Conversation with Director of Marketing & eCommerce on your CRM and dealership operations experience

2

Technical Discussion

Deep dive on call tracking, lead attribution, and CRM configuration—expect scenario-based questions

3

Dealership Visit / In-Person

Meet GM or sales leadership; shadow dealership floor to understand ops challenges firsthand

4

Case Study / Problem-Solve

Review sample lead and call data; propose optimization plan for a fictional dealership scenario

Interested in this role?

Apply now and hear back within days, not weeks.

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About Performance Marketing Roles

Performance marketers manage paid acquisition across Google, Meta, LinkedIn, TikTok, and other channels. They optimize ad spend for ROI, run creative tests, and build attribution models to prove what works.

Google Ads & Meta AdsCampaign optimizationCreative testingAttribution & analyticsBudget management
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