Account Supervisor - Multicultural Marketing

*This is a position at an established start-up advertising & marketing agency*

Role:

The Account Supervisor is a strategic leader, responsible for managing client relationships, guiding account teams, and ensuring the successful planning and execution of strategic and creative projects and campaigns. You’ll act as a trusted advisor to clients and an internal champion for strategic solutions that drive measurable business results. This role blends client service excellence, strategic thinking, and operational excellence. The ideal candidate must be detail oriented, flexible, hard-working and committed to providing exceptional service and work for our clients. This role reports into the Account Director and/or Head of Account Management.

Responsibilities:

● Partner closely with Strategy to drive strategic vision and planning for the client, and ensure that the day-to-day execution is smooth.

● Partner with Account Director and Head of Account Management to proactively identify and seek out organic growth opportunities to expand the agency’s connection to the client’s business and lead future account planning.

● Play a key role in positioning the agency as a cultural marketing thought leader and develop deep expertise on the client’s business.

● Oversee creation of campaign planning materials, and partner with the core team to develop campaign ideas and brand actions that help our clients break through in culture.

● Help support on key new business initiatives and new engagements for the agency.

● Create a thriving environment for other Account team members and cross functional teams.

● Manage and mentor team members connected to your account(s) to help guide and support the internal strategy and creative processes.

● Oversee budget health, review and manage scopes, provide input on schedules/work backs, and partner with the team to evaluate resource management across projects.

● Help set the tone internally for striving for bold and big strategic and creative thinking. Spark your internal team to push boundaries and our client partners.

● Effectively balance the needs of the client, as well as the needs of the agency and internal teams.

● Ensure consistent client satisfaction and retention.

● Foster a collaborative, team oriented environment.

Requirements:

● 5-7 years of advertising/marketing agency account management experience.

● Bachelor’s degree preferred.

● Experience working on culturally relevant or multicultural creative.

● Proven ability to help drive and inspire disruptive creative ideas and breakthrough campaign work.

● Strong leadership and organizational skills.

● Strong written and verbal communication skills, including public speaking.

● Creative and analytical thinker with strong problem solving capabilities.

● Strong negotiation skills and experience.

● Comprehensive knowledge and experience working on integrated campaigns and brand actions/activations that focus on driving earned cultural coverage.

● Strong experience working on fast-past advertising productions.