The Challenge
Top biotech org in South San Francisco needs a strategic PM to own Patient CRM product vision and drive adoption across the enterprise. You'll shape how healthcare providers engage patients through cutting-edge digital-forward CRM solutions.
Your Mission
Audit current Patient CRM feature set, user feedback, and competitive positioning; synthesize into a 90-day insights report for leadership
Partner with Business Product Owner and Technical PM to validate and prioritize Q1 roadmap items with 3+ stakeholder sign-offs
Launch UAT process for next feature release, defining success criteria and collecting 50+ user feedback data points
Establish baseline metrics for Patient CRM adoption, engagement, and NPS across field force
Execute 2+ product experiments (e-detailing, messaging, customer insights modules) with measurable impact on adoption or engagement KPIs
Deliver roadmap for 12-month Patient CRM evolution with dependencies mapped, timelines locked, and exec alignment secured
Achieve 70%+ field force adoption of new Patient CRM features through targeted evangelism and change management
Ensure all Patient CRM capabilities meet compliance, privacy, and regulatory standards with zero audit gaps
KPIs You'll Own
Patient CRM Feature Adoption Rate
% of target user base actively using new features within 60 days of launch
User Acceptance Testing (UAT) Completion Rate
% of UAT sessions completed on-time with documented feedback and sign-offs
Net Promoter Score (NPS) - Patient CRM
Quarterly NPS tracking sentiment from healthcare providers using the CRM suite
Roadmap Delivery vs. Plan
% of planned features shipped on-time and meeting defined success criteria
Compliance & Regulatory Audit Pass Rate
% of Patient CRM features passing compliance checks without remediation
Tools & Stack
Your Team
Your Manager
Business Product Owner or Executive Director - CRM Suite Leader
Current Team
Technical Product Manager, cross-functional biotech teams, field force stakeholders
Contract-to-hire backfill or new expansion role
The Package
Salary
$158K-$208K
Remote
On-site only, South San Francisco, CA (5 days/week, 40 hours/week)
Benefits & Perks
Company Intelligence
Top-tier biotech organization based in South San Francisco, focused on innovative Patient CRM solutions and healthcare provider engagement. They're building cutting-edge digital-forward platforms at the intersection of science and customer experience.
Customers
Healthcare providers and professionals in biotech ecosystem
Is This Role For You?
- You've shipped 5+ product roadmaps end-to-end with clear ownership and measurable outcomes
- Healthcare, pharma, or regulated industry product experience is a bonus (but not required if you're scrappy)
- You thrive owning both business strategy AND user insights-UAT, research, experimentation aren't delegate-and-forget tasks
- You can translate clinical/compliance jargon and evangelize product value to C-suite without the BS
- You want contract-to-hire visibility into a top biotech org (potential permanent role after 6 months)
- You need remote flexibility-this is full on-site, 5 days/week, no exceptions
- You're not ready to dive deep into healthcare compliance, privacy, and regulatory requirements
- You're looking for a design-heavy or engineering-heavy PM role-this is business strategy + user insights focused
Interview Process
Phone Screen
30-min conversation with recruiter or Talent partner on background, product experience, and biotech interest
Product Case Study
1-hour interview with Business Product Owner or Executive Director on past roadmap, user research, and decision-making
Stakeholder Round
30-45 min with Technical PM and/or cross-functional stakeholders on collaboration, compliance thinking, and product vision
Final Executive Conversation
30-min with CRM Suite Leader or equivalent to confirm cultural fit and long-term vision alignment
Ready when you are
Interested in this role?
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About CRM & Lifecycle roles
CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.