Community Manager

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Monks is looking for a Community Manager to join our ever-growing team. In this role, you will set and implement social media and communication campaigns to align with communication strategies. Additionally, our ideal candidate is a fast, organized, highly detail-oriented, yet flexible go-getter who identifies new opportunities to create impactful work.

Key Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies.
• Work on content calendars -along with the social strategist & the content creator- and make them come true, including the timely publishing of social media posts.
• Provide engaging text for social media responses and copies.
• Respond to comments and customer queries in a timely manner.
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
• Work closely with data analysts to provide monthly and quarterly reports and optimization opportunities.
• Conduct social listening to identify trends and insights.
• Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.
• Stay up-to-date with digital technology trends and identify opportunities for growth and optimization.
• Analyze the conversation around the brand daily.
• Analyze brand performance (analytical skills essential) to drive effective results for client KPIs.
• Cover brand related events in real-time along with the content creator.

• 1+ years of experience in Community Management.
• Knowledge of social media good practices in terms of formats and tone of voice.
• Ability to identify and track relevant community metrics.
• Knowledge of metrics, social listening tools and digital reports.
• Client-facing experience
• Experience in developing or implementing community manager strategies.
• Excellent verbal communication skills.
• Excellent writing skills.

• Understanding of the financial/banking industry.
• Experience with the Emplifi tool is a plus but not required.

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.