The Challenge
Stride-up is scaling fast and needs a CRM maestro to own client relationships end-to-end. You'll manage up to 5 brands, architect their retention strategies across email, SMS, WhatsApp, and push—then prove ROI with data-driven decisions that move the needle.
Your Mission
Audit and optimize existing client CRM architectures; identify quick wins in segmentation, automation, and deliverability
Master your 5-client portfolio: build strategic briefs, establish performance baselines, and define LTV-focused roadmaps
Launch 2-3 A/B testing initiatives across your accounts to validate personalization and channel mix assumptions
Build trust with clients through bi-weekly performance reviews showing concrete ROI improvements and next-quarter recommendations
Scale portfolio performance: achieve 15-25% LTV lift across accounts through advanced segmentation and dynamic personalization
Design and deploy 2+ complex automation workflows leveraging AI for predictive send-time optimization and churn prevention
Develop repeatable templates for retention strategy (email sequencing, SMS triggers, WhatsApp flows) that compress new client onboarding by 40%
Establish yourself as the go-to retention strategist: present quarterly insights at client C-suite level with data-backed growth recommendations
KPIs You'll Own
Customer Lifetime Value (LTV)
Track LTV growth per client portfolio; your core focus for ROI arbitrage and investment decisions.
Email/SMS/Push Open & Click Rates
Monitor channel performance against industry benchmarks; optimize personalization and send timing to drive conversions.
Automation Workflow Conversion Rate
Measure revenue impact of triggered sequences; aim for 3-5% uplift per new workflow deployment.
Client Net Revenue Retention (NRR)
Track retained revenue and expansion revenue from your portfolio; target 110%+ NRR to prove retention ROI.
Campaign Deliverability Rate
Maintain inbox placement above 95%; monitor bounce rates and spam complaints to ensure technical rigor.
Tools & Stack
Your Team
Your Manager
Not specified; likely CRM Team Lead or VP Growth
Current Team
CRM team at 80-person growth marketing agency
New hire to scale account management capacity
The Package
Salary
€51K-€59K base
Remote
On-site, Paris, France
Benefits & Perks
Company Intelligence
Stride-up is a 80-person growth marketing and CRM services agency in Paris. They partner with brands to scale retention through advanced email, SMS, WhatsApp, and push automation strategies. The team values agility, proactive problem-solving, and data-driven decision-making.
Team Size
80
Culture
Agile, collaborative, ambitious. No corporate fluff. They hire for personality and ownership mentality, not just credentials. Flexible on timelines.
Is This Role For You?
- You have 3-6 years of hands-on CRM experience, ideally spanning agency and startup environments
- You're comfortable owning strategy *and* execution: from client pitch to workflow deployment to ROI reporting
- You think in LTV, ROI, and unit economics—you can translate data into business recommendations that stick
- You're proactive and curious: you challenge the status quo, spot automation opportunities, and leverage AI to compress manual work
- You want autonomy with mentorship: run your own book, make strategic decisions, but collaborate with a tight team
- You need heavy-handed management or unclear decision rights; this role demands entrepreneurial autonomy
- You're database-focused without business acumen; Stride-up wants strategists who understand unit economics and client ROI
- You're uncomfortable with on-site, 5-day/week work; this is a Paris-based, in-office role
- You treat email as a checkbox task instead of a growth lever; this role is for retention strategists, not template builders
Interview Process
Initial screening
Conversation with hiring manager about your CRM background, client experience, and approach to retention strategy
Case study deep-dive
Walk through a past CRM project: strategy, execution, results, and what you'd do differently. Expect questions on LTV, segmentation, and ROI logic.
Technical assessment
Design a retention workflow for a sample e-commerce brand; show your thinking on channels, segmentation, and success metrics
Team fit conversation
Meet the CRM team. Discuss collaboration style, how you handle client challenges, and your vision for retention innovation
Interested in this role?
Apply now and hear back within days, not weeks.
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About Growth Marketing Roles
Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.