The Challenge
Quill, a Staples-owned office supplies leader since 1956, needs you to own Salesforce strategy for their sales organization. You'll transform how 900+ sellers engage customers, manage pipelines, and hit targets through smarter tools, dashboards, and workflows.
Your Mission
Audit current Salesforce setup, seller pain points, and adoption gaps; deliver diagnostic report with 3-5 quick wins
Establish CRM roadmap and backlog framework with prioritized enhancements for pipeline management and forecasting
Launch seller feedback loops and onboard 1-2 Program Managers; define team structure and accountability metrics
Deploy one high-impact dashboard or workflow optimization that moves the needle on deal velocity or pipeline hygiene
Drive Salesforce adoption rate to 85%+ with measurable improvements in pipeline accuracy and forecast reliability
Implement next-best-action (NBA) capabilities in collaboration with Data Science and Marketing teams
Optimize pipeline conversion metrics with new workflows, automation, and AI-driven insights; track ROI
Present strategic roadmap and performance wins to leadership; influence resource allocation for modernization initiatives
KPIs You'll Own
Salesforce Adoption Rate
% of sales team actively using platform with daily logins and data entry compliance; target 85%+
Pipeline Hygiene Score
Data quality metrics (forecast accuracy, opportunity age, field completion) vs. baseline
Deal Velocity (Days to Close)
Average time from opportunity creation to close; measure improvement quarter-over-quarter
Seller Productivity Index
Revenue per rep and deals closed per rep; correlate improvements to CRM enhancements
Roadmap Delivery On-Time %
% of committed CRM enhancements delivered on schedule; demonstrates execution capability
Tools & Stack
Your Team
Your Manager
Not specified (likely VP Sales Ops or Chief Revenue Officer)
Current Team
Managing 1-2 Program Managers; cross-functional collaboration with Sales, Data Science, Technology, Marketing
Backfill or new management role; will hire/develop 1-2 direct reports
The Package
Salary
$130K-$160K base
Variable
Likely 15-20% performance bonus (estimated)
Remote
On-site, Lincolnshire, IL (Staples/Quill headquarters area)
Benefits & Perks
Company Intelligence
Quill is a Staples-owned office supplies and business solutions company, operating since 1956 with 900+ SKUs across paper, ink, toner, tech, and custom print. They serve enterprise and mid-market B2B customers with award-winning support and instant rewards programs. Part of a larger Staples ecosystem with significant scale and resources.
Founded
1956
Customers
Enterprise and mid-market B2B buyers
Culture
Results-driven, customer-focused, collaborative cross-functional teams
Is This Role For You?
- You've owned Salesforce or CRM strategy at scale and shipped meaningful adoption gains and workflow wins
- You speak fluent stakeholder management-comfort influencing Sales VPs, Data Science, and C-suite without direct authority
- You're analytically sharp: translating pipeline data, forecast accuracy, and seller behavior into action
- You thrive in operational complexity and have shipped sales enablement, pipeline optimization, or next-best-action programs
- You need remote flexibility; this is on-site in Illinois with no mention of hybrid
- You're a pure technologist; this role demands product thinking, business acumen, and people leadership, not just IT execution
- You lack interest in sales operations or enabling revenue teams; this is deeply embedded in sales success metrics
Interview Process
Phone Screen
Recruiter conversation on CRM experience, Salesforce depth, and stakeholder management style
Manager Interview
Deep dive on past CRM/sales ops wins, roadmap prioritization, and cross-functional collaboration examples
Cross-Functional Panel
Likely conversations with Sales leadership, Data Science, and Technology partners to assess influence and collaboration fit
Case Study or Problem Solve
Real or hypothetical scenario: given a pipeline accuracy or adoption challenge, how would you approach it?
Leadership Round
Senior executive conversation on vision, business strategy alignment, and long-term impact
Ready when you are
Interested in this role?
Apply now and hear back within days, not weeks.
Get alerts for crm lifecycle jobs
Weekly email. Unsubscribe in one click.
Keep exploring
Related searches
More like this
More roles like this
Senior Manager, Lifecycle Marketing
Alloy Health • United States
Director, CRM Strategy, freelance 8 weeks
Innocean USA • Huntington Beach, CA
Sr Manager, Digital Marketing - AG Retention
Mattel, Inc. • El Segundo, CA
Director of Customer Relationship Management (CRM)
Micro Center • Hilliard, OH
Context
About CRM & Lifecycle roles
CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.