Associate, Community Manager

About the Company e.l.f. Beauty's purpose is to make the world a better place for every eye, lip, and face.    Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, e.l.f. Hair, Well People, Naturium and rhode.   In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 7 consecutive years of net sales growth. This consistent, category-leading growth is a testament to the strength of our team, strategy, and portfolio of brands.    Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.    Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

Responsibilities

• Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends

• Conduct positive and proactive outreach to aid in brand awareness and foster brand love

• Escalate consumer inbounds to key channel leads

• Identify and draft responsive copy based on inbound volume and trend

• Actively engage with our audience on social media by liking, commenting and responding to messages

• Be agile, open and have a ‘rapid response’ approach to our online customers

• Communicate with the customer service team on product orders and promotions

• Be curious to identify NEW content trends, opportunities and trends to social channels

• Provide weekly updates on community insights, trending conversations, comments and complaints happening on our social channels (or competitor channels) for reporting

• This position does include some routine responsibilities; the right candidate will be nimble and adaptive

Requirements

• At least 3 years of dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)

• Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.

• Prior experience in growing and scaling a digital community is a huge plus

• Excellent multitasking, time-management skills

• You are culturally-aware and naturally curious-you know what other brands are doing and are always thinking “how can we do this better?”

• The ability to act fast and in real-time

• Have a strong passion for all things beauty

• Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.   e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.