The Challenge
SquareTrade is disrupting a $30B protection plans market with blue-chip retail partners like Walmart, Amazon, and Target. You'll own the P&L for one of their largest partnerships and drive growth across a complex, multi-stakeholder environment spanning retail ops, e-commerce, customer experience, and product.
Your Mission
Map current state of key retail partnership: sales channels, margin drivers, competitive threats, and customer friction points
Build and socialize 12-month growth and profitability strategy with retail partner stakeholders and internal leadership
Identify and launch 2-3 quick-win initiatives (in-store merchandising, online visibility, product bundling) to demonstrate momentum
Establish baseline metrics and reporting dashboard for account health, sales velocity, and customer satisfaction
Execute 4-6 major joint-growth initiatives with retail partner and track to measurable outcomes (revenue lift, attach rate, claim satisfaction)
Optimize retail execution: increase in-store associate awareness and customer education; boost dotcom conversion and AOV
Conduct competitive analysis and bring 2+ product/service innovation recommendations to leadership
Achieve or exceed performance targets on revenue, profitability, and customer NPS; present quarterly business review to Allstate leadership
KPIs You'll Own
Partnership Revenue & Growth Rate
YoY % growth and absolute revenue contribution from assigned retail partnership.
Account Profitability/Margin
Gross margin % and net contribution after all costs; track vs. targets.
Customer NPS & Claims Experience
Net Promoter Score among retail partner customers and claims resolution satisfaction.
In-Store & Online Attach Rate
% of eligible transactions that include SquareTrade protection; tracked by channel.
Initiative Completion & ROI
On-time, on-budget delivery of growth/profitability projects; measured impact on KPIs.
Tools & Stack
Your Team
Your Manager
Channel Management leadership (VP/SVP level implied)
Current Team
Cross-functional: Customer Experience, Supply Chain, Product, Marketing, Finance/Accounting teams; retail partner's merchandising, e-commerce, operations teams
Backfill/expansion for largest retail partnership P&L ownership
The Package
Salary
$180K-$220K base
Variable
Likely 20-30% bonus tied to P&L performance and KPIs
Remote
On-site in Chicago, IL with regular travel to retail partner sites
Benefits & Perks
Company Intelligence
SquareTrade (now Allstate Protection Plans) is a $30B+ market disruptor providing extended warranties and protection plans through partnerships with mega-retailers like Walmart, Amazon, Target, and Home Depot. Part of Allstate since acquisition, the company scales rapidly across North America, Europe, and APAC with a best-in-class customer experience track record.
Customers
WalmartTargetAmazonCostcoThe Home Depot
Culture
Fast-paced, entrepreneurial, high-visibility impact; scrappy problem-solving and cross-functional collaboration required.
Is This Role For You?
- You've managed P&Ls or owned key retail/OEM partnerships in a B2B context-you know how to navigate multi-stakeholder complexity and sell internally
- You're analytically sharp: you can build financial models, track KPIs obsessively, and make data-driven decisions under ambiguity
- You thrive in variety: strategy one day, tactical execution and event planning the next; you don't need a narrow lane
- You're ambitious but grounded: you want to grow revenue and profitability, but you'll also roll up your sleeves on customer experience and in-store merchandising to get there
- You have 7+ years in management consulting, ops, or account management; retail or manufacturer experience is a plus
- You need hands-off autonomy or a narrow, specialized scope-this role demands constant collaboration and context-switching
- You're allergic to travel or need full remote work; on-site in Chicago + regular retail partner site visits is non-negotiable
- You lack B2B partnership or account management experience; pure B2C or transactional sales backgrounds may struggle with the complexity here
- You're risk-averse or prefer stable, predictable environments; this is scrappy, high-growth, and entrepreneurial
Interview Process
Recruiter Screen
Background in consulting, ops, or account management; retail/OEM experience and P&L ownership validated.
Hiring Manager Conversation
Deep dive on specific partnership challenges, strategy approach, and how you'd balance growth vs. profitability trade-offs.
Cross-Functional Panel
Interviews with Customer Experience, Retail Execution, Product/Finance leads; assess collaboration skills and ability to influence without direct authority.
Case Study / Business Exercise
Small-group discussion or written analysis of a retail partnership scenario; strategy, initiative planning, and stakeholder management.
Director/VP Round
Final conversation with Channel Management or Allstate leadership on vision, scalability, and fit with broader growth strategy.
Ready when you are
Interested in this role?
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About Growth Marketing roles
Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.