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Lider Customer Experience Marketing Digital

Pervolare • Bogota, D.C., Capital District, Colombia

Growth MarketingPlenoOn-siteFull time$60K - $85K
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CX MarketingE-commerceLATAMOn-site$60K-$85KFull-timeMid-level

The Challenge

Pervolare is scaling e-commerce across LATAM markets (Mexico, Colombia, Peru, others). You'll own the entire customer journey—from first visit to repeat purchase—using data and experimentation to unlock revenue growth across a multicultural user base.

Your Mission

First 3 Months
1

Audit and map the current conversion funnel (Visits → Quote → Payment → Issuance); identify top 3 drop-off points by market, device, and traffic source

2

Launch 4-6 A/B tests on high-impact pages (landing, quote, checkout) with hypothesis-driven approach and statistical rigor

3

Build customer journey maps for 3-4 key user segments and document friction points using heatmaps and session recordings

4

Establish CRO framework and weekly reporting cadence; define conversion metrics baseline and target lifts by market

By 6 Months
1

Achieve 15-25% conversion rate improvement through systematic CRO; scale winning experiments across LATAM markets

2

Implement behavioral segmentation model; activate 3+ automated CRM journeys based on user behavior and cohort analysis

3

Design and launch post-purchase experience strategy including NPS tracking, Voice of Customer program, and reactivation campaigns

4

Build LTV analysis by segment and market; create pricing/offer strategy recommendations tied to customer lifetime value

KPIs You'll Own

Conversion Rate (Funnel)

Track conversion at each stage (Visits → Quote → Payment → Issuance) by market, device, and traffic source.

E-commerce Revenue

Total revenue attributed to digital channels; measure impact of CRO experiments and initiatives.

Customer Lifetime Value (LTV)

Average revenue per customer across lifetime; segment by acquisition source, market, and cohort.

Net Promoter Score (NPS)

Customer satisfaction and loyalty metric; track post-purchase experience and reorder intent.

Repeat Purchase Rate

Percentage of customers making second+ purchase; measure fidelization strategy effectiveness.

Cart Abandonment Rate

Track abandonment at checkout; prioritize for optimization and retargeting campaigns.

Tools & Stack

Google Analytics / GA4Hotjar (heatmaps, session recordings)Optimizely or VWO (A/B testing)Segment or mParticle (CDP)CRM platform (e.g., HubSpot, Salesforce)Tableau or Looker (BI & analytics)Figma (design collaboration)SQL / Python (data analysis)

Your Team

Your Manager

Not specified; likely VP of Growth or Chief Commercial Officer

Current Team

Cross-functional: UX/UI designers, engineers, BI analysts, marketing team, customer service (CETS)

New role or expansion of existing team

The Package

Salary

$60K-$85K base

Remote

On-site, Bogotá, D.C., Colombia

Benefits & Perks

Strategic leadership role with direct revenue impact
Work across multiple LATAM markets and user segments
Access to advanced analytics and experimentation tools
Cross-functional collaboration with design, tech, and marketing
Multicultural team environment
Professional development in CRO and customer experience

Company Intelligence

Pervolare is a LATAM-focused travel/e-commerce platform operating in Mexico, Colombia, Peru, and other markets. The company combines brand building with conversion optimization to maximize revenue and customer lifetime value across digital channels.

Customers

Multi-market LATAM users in travel/e-commerce segment

Culture

Purpose-driven brand building; multicultural, data-informed decision making; experimentation mindset

Is This Role For You?

For You If
  • You've led conversion optimization or CX initiatives with measurable revenue impact (15%+ uplift minimum)
  • You're fluent in A/B testing, analytics tools (GA4, heatmaps, session recording), and can read SQL queries
  • You thrive in multicultural, fast-moving environments and can translate insights into action across teams
  • You're comfortable on-site in Bogotá and interested in scaling e-commerce across LATAM markets
Won't Work If
  • You need remote flexibility; this role is 100% on-site in Bogotá
  • You lack hands-on experience with conversion optimization frameworks and A/B testing at scale
  • You're uncomfortable with data-driven decision making or prefer strategic vision over metrics

Interview Process

1

Screening call

Discuss CRO experience, LATAM market knowledge, and conversion optimization case studies

2

Case study or assignment

Analyze a sample conversion funnel; propose optimization strategy and A/B test roadmap

3

Cross-functional interviews

Meet with UX/UI, engineering, BI, and marketing leads; assess collaboration skills

4

Final interview

Meet hiring manager (likely senior leadership); discuss strategic vision and first 90 days

Interested in this role?

Apply now and hear back within days, not weeks.

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About Growth Marketing Roles

Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.

A/B testingFunnel optimizationSQL & analyticsPaid acquisitionProduct-led growth
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