Growth.Talent
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Head of Merchant Growth (CS)

KeetaSão Paulo, São Paulo, Brazil

Growth MarketingPlenoOn-siteFull time$120K - $160K
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B2B2CFood DeliveryMerchant GrowthOn-site$120K-$160KSão Paulo

The Challenge

Keeta is a food delivery platform scaling merchant partnerships across multiple markets. You'll own the playbook for turning struggling merchants into high-performers through data-driven growth strategies, traffic optimization, and targeted campaigns.

Your Mission

First 3 Months
1

Build merchant segmentation framework identifying high-potential, at-risk, and stable merchant cohorts with growth levers for each

2

Design and launch first merchant traffic allocation strategy, optimizing platform visibility for top-performing restaurants

3

Establish baseline KPI dashboard tracking merchant GMV, order frequency, menu performance, and campaign ROI

4

Execute 2-3 pilot growth initiatives (menu optimization, promotional campaigns) with 3-5 merchant partners

By 6 Months
1

Scale merchant growth programs to 50+ merchants with documented lift in AOV and order frequency (target: 15-25% improvement)

2

Launch competitive intelligence framework informing pricing and positioning recommendations for merchant cohorts

3

Build repeatable A/B testing protocol for campaign optimization, running minimum 4 experiments with statistical rigor

4

Partner with Product to ship 2-3 feature requests driven by merchant feedback and growth data insights

KPIs You'll Own

Merchant GMV Growth Rate

Monthly/quarterly revenue growth for segmented merchant cohorts, tracking impact of growth initiatives.

Traffic Allocation Efficiency

Conversion lift and order frequency by merchant segment post traffic optimization vs. baseline.

Campaign ROI

Return on marketing spend for in-app and external campaigns, measured by attributed orders and AOV impact.

Merchant Retention

Monthly active merchant count and churn rate by cohort, indicating sustained platform engagement.

Menu Optimization Impact

Sales lift on optimized menu items and category performance shifts post-recommendation implementation.

Tools & Stack

Excel/Google SheetsSQLBI Tools (Tableau, Looker, or similar)A/B Testing PlatformsMarketing Automation ToolsMerchant Dashboard/CRMAnalytics PlatformsProject Management (Jira, Asana)

Your Team

Your Manager

VP of Operations or Chief Growth Officer (reporting structure not specified)

Current Team

Cross-functional: Product, Marketing, Engineering, Operations teams; Merchant Management teams

New role - Head of Merchant Growth function

The Package

Salary

$120K-$160K base

Remote

On-site in São Paulo, Brazil

Benefits & Perks

Direct impact on thousands of merchant partners across markets
High-leverage growth challenges at scale with multiple merchant segments
Cross-functional collaboration with Product, Engineering, and Marketing teams
Data-driven decision culture with access to rich platform analytics
Opportunity to build merchant growth function from ground up

Company Intelligence

Keeta is a food delivery platform operating across multiple markets with a focus on merchant partner success and platform optimization. The company leverages data-driven strategies to scale merchant performance and improve platform economics.

Customers

Food delivery merchants and restaurant partners

Is This Role For You?

For You If
  • You've scaled merchant or partner programs in e-commerce, food delivery, or on-demand platforms and have hard metrics to show for it
  • You live in SQL, Excel, and BI tools—analyzing traffic patterns and conversion funnels is how you think
  • You're comfortable with ambiguity in early-stage growth initiatives but obsessed with measurement and iteration
  • You thrive in cross-functional environments and can get alignment from Product, Marketing, and Operations without formal authority
Won't Work If
  • You need to work remote—this is on-site in São Paulo, no negotiation
  • You're looking for a pure analytics role; this requires strategy execution and stakeholder management
  • You haven't worked in platform/marketplace/B2B2C environments before—food delivery context assumes relevant domain knowledge

Interview Process

1

Initial Screening

Phone conversation on background, food delivery/platform experience, and why Keeta interests you

2

Take-Home Case

Real or realistic scenario: analyze merchant segmentation data, propose traffic allocation strategy, measure impact

3

Growth Strategy Deep-Dive

Present your take-home work, discuss past merchant/platform growth initiatives, A/B testing experience, and how you'd approach Keeta's merchant cohorts

4

Cross-Functional Panel

Conversations with Head of Product and Head of Operations to assess collaboration style and execution capability

5

Final Round

Leadership conversation with VP/C-suite level on long-term vision for merchant growth and platform scaling strategy

Interested in this role?

Apply now and hear back within days, not weeks.

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About Growth Marketing Roles

Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.

A/B testingFunnel optimizationSQL & analyticsPaid acquisitionProduct-led growth
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