Product Director, Growth Experiences, Digital Channels

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. Lead innovation through the development of digital products and features that empowers both prospects & 70+ million digitally-active customers to discover and select the right financial products that meet their needs. As a key leader and owner of the growth OKR within the Channels Experiences & Growth team, you challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspire teams to create groundbreaking solutions that address customer needs & produce incremental accounts. This role entails managing a team of product managers and working with technology, design, research, data and analytics partners to deliver best-in-class discovery and shopping experiences that span multiple primary channels and assets supporting new account growth goals for all 6 lines of business across Commercial Consumer Banking (Card, Consumer Bank, Auto, Home, Wealth and Business Banking).

As a Product Director in Consumer Commercial Banking Platforms & Channels Team, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You are expected to combine skills of product management and commercial acumen to drive business outcomes. Comprehensive understanding of product management lifecycle and its specific role as the end-to-end owner is critical. Candidates should have excellent communication and interpersonal skills, a strong sense of purpose and urgency in delivering a successful product, and technically familiarity. The ideal candidate understands the digital financial services landscape, has a pulse on customer needs, deeply aware of key digital/customer trends (Personalization, Agentic), comfort level with analytics/performance management, and strong executive presence with track record of influencing business leaders.

Job Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Oversees the growth/acquisition product roadmap, vision, development, execution, risk management, and business growth targets across digital channels (Chase.com, Chase Mobile App)
• Drive and manage multiple stakeholder partnerships end-to-end from ideation and value story through refinement and design and delivery and progress of wins and post-mortem learnings
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation. Provide direction, energy, and momentum to a driven team of product managers

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

• Recognized thought leader within a related field
• Passionate about digital customer experiences, with specific focus in the acquisition space enabling customers with seamless experiences
• Proven knowledge of the Financial Services space
• Digital enthusiast and first tech adopters

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.