The Challenge
DashClicks is scaling their agency and needs an Account Manager who can own client relationships across SEO, Meta Ads, and Google Ads. You'll be the strategic bridge between the agency and growth-focused clients, driving retention and upsells while keeping campaigns performing.
Your Mission
Onboard and establish weekly cadence with 8-10 assigned client accounts; document baseline campaign performance and client goals
Become certified/expert on DashClicks platform features and deliver 2-3 successful platform demos to prospects
Identify and document 3-5 upsell opportunities across your book; present findings to sales leadership
Establish communication protocols; achieve 95%+ response time SLA (under 2 hours for urgent client queries)
Grow AUM (Assets Under Management) by 20% through upsells and net new accounts assigned
Deliver quarterly business reviews to 100% of accounts with data-driven recommendations and measurable campaign improvements
Reduce churn by identifying at-risk accounts early; execute retention strategy on 2-3 flagged clients
Build internal feedback loop: submit 5+ validated feature requests or product issues with client evidence to product team
KPIs You'll Own
Client Retention Rate
% of assigned accounts retained month-over-month; target 95%+
NRR (Net Revenue Retention)
Revenue growth from existing clients via upsells and expansion; target 110%+
Campaign Performance (ROAS/CPA)
Aggregate Return on Ad Spend or Cost Per Acquisition across your book; track trend month-over-month
Client Satisfaction Score (CSAT)
Post-interaction satisfaction surveys; target 8.5+/10
Response Time
Average time to first response on client inquiries; target <2 hours for urgent issues
Tools & Stack
Your Team
Your Manager
Not specified; likely VP of Account Management or Director
Current Team
Not specified; part of expanded Account Management team
Expansion hire to scale Latin America client base
The Package
Salary
$55K-$75K
Variable
Likely commission or bonus tied to retention/upsells (not specified)
Remote
Remote/Work from home based in Latin America; 9am-5:30pm EST core hours
Benefits & Perks
Company Intelligence
DashClicks is a dynamic marketing SaaS platform offering organic and paid advertising services (Meta Ads, Google Ads, SEO). They serve agencies and businesses looking to scale, with a focus on efficient client management and seamless product delivery through a ticketing system.
Customers
Growth-focused businesses and agencies across Latin America
Culture
Dynamic, product-focused, client-centric with emphasis on communication and collaboration
Is This Role For You?
- You have 3+ years hands-on experience managing digital marketing campaigns (Meta Ads, Google Ads, SEO)
- You're fluent in English and comfortable with EST business hours from Latin America
- You obsess over client outcomes and can translate campaign metrics into business insights
- You're proactive at identifying upsell opportunities and genuinely enjoy growing existing relationships
- You thrive in a SaaS environment and can quickly learn product features to advise clients strategically
- You lack direct hands-on experience with Meta Ads, Google Ads, or SEO—this isn't an entry-level role
- You struggle with async communication or can't commit to EST working hours consistently
- You prefer technical execution over client relationships; this role is 60% relationship management
Interview Process
Application & CV Screening
Submit English-language CV with 3+ years digital marketing background and platform expertise
Phone/Video Screening
Likely 20-30 min conversation on account management experience, campaign wins, and client scenarios
Case Study/Scenario Interview
Expect real-world client situation or campaign performance scenario; they'll assess your strategic thinking
Team Interview
Meet with product/operations or leadership to evaluate collaboration and platform fit
Interested in this role?
Apply now and hear back within days, not weeks.
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About Growth Marketing Roles
Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.