The Challenge
obendy® powers customer relationship management for France's biggest banks and insurers. You'll own NPS, user research, and product insights that directly influence how 100M+ customers experience financial services.
Your Mission
Set up and launch 3+ NPS + satisfaction surveys across customer segments; establish baseline metrics
Conduct first round of user testing; document 20+ actionable feedback items for product team
Build dashboard tracking 5+ core performance indicators; present findings to stakeholders
Document best practices from competitor research; propose 2-3 quick wins to optimize survey processes
Own end-to-end NPS program; demonstrate month-over-month improvement in satisfaction scores
Execute 8+ user testing cycles; translate insights into validated product recommendations
Build predictive model identifying at-risk customer segments from survey data
Present quarterly insights reports to leadership; influence product roadmap decisions with data
KPIs You'll Own
NPS Score
Track Net Promoter Score across customer segments; target month-over-month improvement of 2-3 points
Survey Response Rate
Monitor completion rates on satisfaction surveys; benchmark against SaaS industry standard of 25-35%
User Test Velocity
Count monthly user testing sessions completed; target 2-3 tests per week minimum
Insight Implementation Rate
Percentage of user research findings that translate into product changes or feature prioritization
Tools & Stack
Your Team
Your Manager
Marketing Manager / Head of Insights (implied)
Current Team
Marketing team at obendy®; cross-functional product and customer success teams
New role - growth-focused alternance position
The Package
Salary
€18K-€22K/year
Remote
On-site Grenoble with occasional remote flexibility
Benefits & Perks
Company Intelligence
obendy® is a SaaS platform owned by matterz that helps major financial institutions (Crédit Agricole, Société Générale, Allianz, etc.) deepen customer relationships and optimize partner management. The platform serves 100M+ customers across banking, insurance, and government sectors.
Team Size
129
Customers
Crédit Agricole, Caisse d'Épargne, Crédit Mutuel, Société Générale, Banque Populaire, Allianz, La Banque Postale, France Travail, Ministry of Labor
Culture
Values: humanity, positivity, humility, determination. Inclusive, engaged team. Strong commitment to diversity and accessibility.
Is This Role For You?
- You're a Master's 1-2 student who can commit to weekly on-site presence and wants real-world product impact
- You're analytical, curious, and comfortable diving into messy data to extract customer insights
- You love B2B/financial services and understand how NPS and user research drive product decisions
- You're organized, proactive, and capable of juggling surveys, testing, and stakeholder reporting simultaneously
- You need 100% remote flexibility; this is on-site Grenoble with only occasional remote days
- You're looking for pure marketing campaigns—this role is research and analytics-focused
- You can't commit to a structured alternance schedule aligned with Master's coursework
Interview Process
Phone Screening
Initial qualification call with recruitment team
Manager Interview
Conversation with operational manager; bring a personal project or creation to discuss
HR Interview
Cultural fit discussion with HR team
Practical Test
Real-world scenario exercise to assess analytical and problem-solving skills
Interested in this role?
Apply now and hear back within days, not weeks.
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About Data & Analytics Roles
Data & analytics professionals in marketing transform raw data into actionable insights. They build dashboards, run attribution analysis, design experiments, and help marketing teams make data-driven decisions.