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CRM & Lifecycle

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Associate Director, CRM Development

  • $140K - $180K
  • Chicago
  • Pleno
  • On-site
  • Full time
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Salary

$140K - $180K

Location

Chicago

Setup

On-site

Posted

1 month ago

B2B SaaSOn-site$140K-$180KSalesforceGTM Tech StackDirector LevelChicago

The Challenge

TripleLift processes 1 trillion+ monthly ad transactions and needs someone to architect the CRM and GTM tech foundation that scales with their ambition. You'll own the entire Salesforce org and cross-stack integrations that power Sales, RevOps, and Account Management-building the infrastructure that directly drives revenue.

Your Mission

First 3 Months
1

Audit current Salesforce configuration, identify technical debt, and document the existing GTM stack architecture (SFDC, Outreach, Gong, MediaRadar integrations)

2

Establish data governance standards: define deduplication rules, taxonomy, and hygiene protocols across all connected systems

3

Own and stabilize 2-3 critical integrations between Salesforce and revenue tools, resolving data sync issues and improving reliability

4

Build relationships with Revenue Ops, Sales leadership, and BI/Data teams to understand top business priorities and technical constraints

By 6 Months
1

Design and execute a complete Salesforce modernization roadmap: upgrade to Lightning, implement custom LWC components, and refactor Apex code for scalability

2

Build a centralized integration hub that connects Salesforce to the full GTM stack with automated data flows, reducing manual data entry by 40%+

3

Establish vendor relationships and conduct formal evaluations for new GTM tools; create a technology selection framework for future platform decisions

4

Create operational dashboards in Snowflake/Omni that surface Salesforce data for real-time Sales pipeline visibility, forecast accuracy, and board reporting

KPIs You'll Own

Integration Uptime & Data Accuracy

% of successful syncs between SFDC and GTM tools; data freshness and deduplication rates.

System Adoption & User Satisfaction

Sales team SFDC adoption rates, Salesforce UI task completion times, and user feedback scores.

Data Quality Score

% of records with complete, clean data against defined taxonomy and hygiene standards.

Issue Resolution Time

Mean time to triage and resolve CRM bugs, integration failures, and platform escalations.

Revenue Reporting Accuracy

Forecast vs. actual variance; pipeline report accuracy month-over-month.

Tools & Stack

Salesforce (SFDC)ApexLightning Web Components (LWC)OutreachGongMediaRadarSnowflakeOmni

Your Team

Your Manager

VP or SVP of Revenue Operations (implied)

Current Team

Solo CRM developer role-likely first dedicated hire in this capacity; cross-functional partnerships with RevOps, Sales, and BI/Data teams

New role backfill; building out GTM tech infrastructure function

The Package

Salary

$140K-$180K base

Remote

On-site, Chicago, IL (Full-time)

Benefits & Perks

Vista Equity Partners portfolio stability and resources
NMSDC certified; commitment to diverse spending and economic inclusion
Opportunity to own high-impact infrastructure from the ground up
Work with 1T+ monthly ad transactions at a leading programmatic platform
Cross-functional exposure to Sales, RevOps, and BI leadership

Company Intelligence

TripleLift is a programmatic advertising platform processing 1 trillion+ monthly ad transactions. They help premium publishers and platforms monetize through beautiful creative, quality inventory, and smart targeting across video, CTV, display, and native. Part of Vista Equity Partners' portfolio with NMSDC certification and commitment to economic inclusion.

Customers

World's leading brands; premium publishers; enterprise platforms

Culture

Innovative, supportive, technical; commitment to diversity and inclusion

Is This Role For You?

For You If
  • You've built and scaled Salesforce orgs at B2B SaaS or enterprise companies-custom objects, Apex, Lightning, integrations, the whole toolkit
  • You think like a backend engineer: data integrity, system architecture, and cross-system dependencies energize you
  • You're bilingual in tech and business: you translate between RevOps/Sales requirements and clean technical solutions without oversimplifying either side
  • You own problems end-to-end: from vendor negotiations to bug fixes to long-term roadmap planning-no 'that's not my job'
  • You've managed integrations between 3+ SaaS tools and can architect elegant data flows across a messy tech stack
Won't Work If
  • You're a Salesforce admin who hasn't written Apex or built custom LWCs; this role requires serious development chops, not clicks-not-code
  • You need hands-on sales support or customer-facing strategy; this is infrastructure-focused-the impact is indirect but massive
  • You want remote flexibility or partial on-site; TripleLift is on-site only in Chicago

Interview Process

1

Recruiter screen

Confirm Salesforce depth, GTM tech stack experience, and interest in infrastructure-heavy role

2

Technical interview with RevOps/CRM stakeholder

Deep dive on past Salesforce projects, integration architecture decisions, data governance approaches

3

Manager interview (VP/SVP Revenue Operations)

Business context, GTM strategy, how technical roadmap aligns with Sales/RevOps priorities

4

Take-home or whiteboard exercise

Architecture a multi-system integration or diagnose a data quality issue (likely Salesforce + 2-3 external tools)

5

Final loop with leadership

Executive stakeholder (SVP GTM, CRO, or Chief Revenue Officer) to confirm strategic fit

Ready when you are

Interested in this role?

Apply now and hear back within days, not weeks.

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Context

About CRM & Lifecycle roles

CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.

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