The Challenge
Ledgent Technology is building a global enterprise CRM platform that powers sales, marketing, and customer service across regions. You'll own the strategic vision and roadmap for this mission-critical system, ensuring it drives adoption, enables personalization, and evolves with business needs.
Your Mission
Audit current CRM platform adoption metrics, pain points, and stakeholder priorities across business functions
Define and socialize a 12-18 month CRM product roadmap aligned to enterprise growth and customer experience goals
Establish governance structure and decision-making cadence with CRM Product Owners and cross-functional partners
Identify top 3-5 quick-win initiatives to drive early momentum and demonstrate platform value
Deliver 2-3 prioritized CRM enhancements from roadmap, tracking adoption lift and business impact metrics
Increase CRM user engagement and adoption by 20%+ through targeted change management and value communication
Establish competitive intelligence baseline and emerging tech assessment (AI personalization, data capabilities, etc.)
Build vendor relationship strategy for MS Dynamics and evaluate next-gen CRM technologies against business requirements
KPIs You'll Own
CRM Platform Adoption Rate
Percentage of eligible users actively using CRM monthly; target 15%+ quarterly growth
Feature Usage & Engagement
Track adoption of new roadmap deliverables and user engagement depth by department
Business Impact ROI
Measure CRM-driven outcomes: sales velocity, customer retention, support efficiency gains attributed to platform
Stakeholder Satisfaction NPS
Quarterly feedback from business partners and end-users on CRM value and roadmap relevance
Roadmap Delivery %
On-time, on-spec delivery of committed initiatives vs. planned cadence
Tools & Stack
Your Team
Your Manager
Not specified; likely VP of Technology or Chief Product Officer
Current Team
CRM Product Owners, business analysts, QA, software engineers, cloud/security teams
New role—building out dedicated CRM product leadership
The Package
Salary
$140K-$160K base
Remote
Hybrid (1-2 days in office, Denver, CO)
Benefits & Perks
Company Intelligence
Ledgent Technology is a global organization delivering secure, scalable enterprise platforms (CRM, ERP, digital experience tools) that power growth and operational excellence. The Technology team partners across regions and business functions to ensure platforms drive adoption, enable personalization, and evolve with market needs.
Culture
Collaborative, cross-functional, data-driven; operates across geographies and time zones with focus on reliable, modern systems
Is This Role For You?
- You've shipped CRM or enterprise platform roadmaps and measured adoption/business impact
- You're fluent in translating business strategy into product priorities and managing stakeholder trade-offs
- You thrive as a connector between messy business problems and technical delivery teams
- You're energized by owning end-to-end product lifecycles—from ideation through optimization and sunsetting
- You have 5+ years of product management experience with proven track record of driving user adoption
- You need 100% remote—this role requires 1-2 days/week on-site in Denver
- You prefer hands-on IC work over cross-functional leadership and strategic vision-setting
- You lack experience with CRM platforms or enterprise software adoption challenges
Interview Process
Phone Screen
Initial conversation on product management background, CRM experience, and strategic thinking
Product Case Study
Walk through a past CRM or platform roadmap you owned—priorities, trade-offs, outcomes
Cross-Functional Panel
Meet with VP of Technology, CRM Product Owners, and business stakeholders to assess collaboration style
Leadership Deep Dive
Strategic conversation on market trends, CRM evolution, and your vision for enterprise adoption
Interested in this role?
Apply now and hear back within days, not weeks.
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About CRM & Lifecycle Roles
CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.