Community Manager

Accountabilities:

• Build and operate the foundational community infrastructure, including onboarding flows, moderation systems, escalation paths, tagging structures, and engagement journeys.

• Own day-to-day community operations, ensuring smooth member experiences and maintaining high engagement and participation levels.

• Develop and execute a community content strategy, including editorial calendars, educational resources, technical tutorials, and product use-case storytelling.

• Leverage automation and AI-driven tools to streamline workflows, improve efficiency, and scale community operations.

• Lead Community Voice of Customer (VoC) initiatives by capturing, structuring, and communicating insights to Product, CX, and Engineering teams.

• Collaborate cross-functionally to ensure consistent communication of user needs, product feedback, and community insights across the organization.

• Monitor community health and performance using dashboards and metrics, continuously optimizing engagement and operational effectiveness.

Requirements:

• 5+ years of experience in community management, developer advocacy, customer engagement, or related SaaS environments.

• Proven ability to build or significantly scale a community, program, or engagement initiative from the ground up.

• Strong technical aptitude with the ability to quickly learn and understand complex products and workflows.

• Experience working cross-functionally with Product, Engineering, Customer Success, or Marketing teams.

• Strong writing, content creation, and editorial skills with experience producing educational or technical materials.

• Familiarity with automation, AI tools, or workflow optimization platforms, with a mindset focused on operational efficiency.

• Strong strategic thinking and ability to own initiatives end-to-end from design through execution and measurement.

• Excellent communication and interpersonal skills, with the ability to engage both internal stakeholders and external community members.

• Nice to have: experience in SaaS, developer-focused products, or highly technical user communities.

Benefits:

• Competitive base salary up to $165,000 depending on experience and location.

• Remote-first work environment across the United States East region.

• Comprehensive benefits package including healthcare, dental, vision, and retirement plans.

• Paid time off and holidays, including additional wellness and personal recharge days.

• Performance-driven culture with opportunities for professional growth and ownership.

• Access to modern tools and AI-powered systems to support scalable community operations.

• Inclusive and collaborative environment focused on learning, experimentation, and impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1