Senior Customer and Product Marketing Manager

Accountabilities:

• Develop industry and solution-level messaging, positioning, and use-case narratives aligned with product strategy

• Lead go-to-market execution for product launches, including cross-functional coordination, enablement, and post-launch optimization

• Create and manage customer advocacy programs, including case studies, references, and customer storytelling assets

• Partner with Sales and Engagement teams to activate customer insights in sales cycles, events, and strategic conversations

• Build vertical-specific content and messaging to support pipeline generation and expansion opportunities

• Collaborate with Brand and Demand Generation teams to integrate customer stories into campaigns and marketing initiatives

• Translate complex technical product capabilities into clear, compelling customer and business narratives

• Develop and support customer engagement initiatives, including events, speaking opportunities, and retention programs

• Identify customer success stories and convert them into scalable marketing and sales assets

• Support internal teams with sales enablement materials that strengthen positioning and differentiation

Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or related field

• 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing within SaaS, AI, or contact center technology

• Strong experience developing product positioning, messaging frameworks, and customer storytelling content

• Proven ability to collaborate cross-functionally with Sales, Product, and Marketing teams

• Experience building and scaling customer advocacy and reference programs

• Ability to translate complex technical concepts into simple, customer-facing narratives

• Strong writing, communication, and presentation skills with executive-level stakeholder exposure

• Experience supporting product launches and go-to-market strategies in B2B environments

• Data-driven mindset with the ability to connect marketing initiatives to pipeline and revenue impact

• Strong project management skills with the ability to manage multiple priorities in a fast-moving environment

Benefits:

• Competitive compensation aligned with experience and impact

• Equity participation in a fast-growing AI company

• Remote-first work model with flexible scheduling

• Comprehensive health, dental, and vision coverage

• Flexible vacation policy and paid sabbatical after 5 years

• Annual stipend for learning, development, and professional growth

• Tech and home office support stipend

• Wellness benefits supporting physical and mental health

• Company offsites and team gatherings to strengthen remote culture

• Inclusive, values-driven culture focused on ownership, collaboration, and continuous learning

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1