The Challenge
Freepik is democratizing AI-powered creativity for 1M+ monthly users and is now betting big on enterprise adoption. You'll build and lead the global customer growth machine that turns design teams into power users and drives expansion revenue at scale.
Your Mission
Map current enterprise customer base, establish baseline NRR, and identify top 20 expansion opportunities
Define and socialize global customer growth strategy (account management + customer success alignment) with leadership
Audit existing account management and CS processes; identify gaps vs. MEDDPICC/value-based selling standards
Build 90-day operating rhythm: weekly metrics reviews, monthly forecasts, customer health scoring framework
Scale account management team to cover enterprise segment with clear territory and quota assignments
Launch account-based marketing (ABM) program with marketing; execute expansion campaigns on 10+ key accounts
Establish NRR target and hit it: implement expansion playbooks, upsell/cross-sell motions, and renewals process
Build data-driven operating model with RevOps: dashboards, forecasting, pipeline velocity, and customer health metrics
KPIs You'll Own
Net Revenue Retention (NRR)
% revenue retained + expansion revenue from existing customers; target: >120% for SaaS growth
Expansion Revenue
Total ARR/MRR growth from existing customer base; measure ACV growth and upsell attach rates
Customer Health Score
Composite metric tracking usage, adoption, sentiment, and churn risk; informs proactive retention plays
Sales Productivity (Revenue per AE)
Expansion revenue divided by number of account executives; benchmarks team performance and capacity
CAC Payback Period
Months to recover customer acquisition cost; lower is better for unit economics
Renewal Rate
% of contracts renewed; tracks customer retention and relationship health
Tools & Stack
Your Team
Your Manager
CRO (Chief Revenue Officer)
Current Team
Likely fragmented: separate account management and CS teams (size unknown)
New leadership role; will need to scale both teams
The Package
Salary
$280K-$350K base
Remote
On-site in San Francisco, CA or Europe (choice of location)
Benefits & Perks
Company Intelligence
Freepik is a global leader in visual content and AI-powered creativity tools, serving 1M+ monthly subscribers worldwide. They're redefining enterprise design workflows through AI-driven automation, positioning themselves at the intersection of creative software and generative AI.
Customers
1M+ monthly active users; undisclosed enterprise customer base
Culture
High-growth, AI-forward, mission-driven; emphasis on scalability and global reach
Is This Role For You?
- You've scaled enterprise sales and/or CS teams from 5→50+ people in a high-growth SaaS environment
- You own revenue metrics obsessively: you live in dashboards, build forecasts, and make data-driven decisions
- You can speak fluently with C-suite stakeholders and build strategic partnerships (not just transactional deals)
- You thrive in ambiguity and can operate at both 10,000-foot strategy and execution detail simultaneously
- You've driven NRR >120% in a previous role and understand expansion revenue mechanics deeply
- You've only managed individual contributors or small teams (<10 people); this role requires building and scaling organizations
- You view customer success as a cost center, not a revenue engine; you need to believe expansion > net new
- You're uncomfortable with on-site work or relocating to San Francisco; this is explicitly on-site
Interview Process
Recruiter Screen
30 min; confirm background in enterprise sales/CS scaling, NRR experience, and interest in on-site role
CRO Conversation
60 min; strategic fit, vision for customer growth, ability to partner with revenue leadership
Executive Panel
60 min; likely CFO, COO, or VP Product; assess cross-functional collaboration and systems thinking
CEO/Founder Conversation
45 min; final fit, long-term vision, and confirmation of executive alignment
Interested in this role?
Apply now and hear back within days, not weeks.
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About Growth Marketing Roles
Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.