The Challenge
Aescape is scaling AI-powered recovery robotics across premium fitness and hospitality brands (10K+ sessions/month). You're building Partner Enablement & Growth from scratch—moving beyond "did they go live?" to systematic health scoring, expansion capture, and partner success metrics that drive real revenue growth.
Your Mission
Design and launch Partner Health Score system with vertical-specific KPIs (financial, operational, experiential, strategic) across all live locations
Establish baseline Partner performance data, identify top 10-15 at-risk accounts, and activate documented intervention plans
Build and socialize Partner Scorecard and QBR playbook; schedule first-wave quarterly reviews with top 5 partners
Onboard and align two Partner Success Managers on new mandate; define SLAs with Ops, Finance, Marketing, and Technical Services
Run full QBR cycle with all material partner accounts; track Net Dollar Retention and expansion pipeline from existing locations
Launch 2-3 scalable activation programs (Onboarding Accelerator, Marketing Playbook, vertical-specific training) with measurable adoption
Capture $500K+ pipeline from share-of-wallet expansion opportunities; establish seamless Sales→Launch→Growth handoff process
Build reputational equity metrics (unsolicited referral rate, NPS, internal review mentions) and report quarterly to executive team
KPIs You'll Own
Partner Health Score
Composite index (financial, operational, experiential, strategic) predicting churn risk and expansion readiness at location level.
Net Dollar Retention (NDR)
Growth from existing partner base through repeat usage growth, location expansion, and product adoption within existing accounts.
At-Risk Account Remediation Rate
Percentage of flagged accounts where intervention plan halted cancellation or stabilized performance within 90 days.
Expansion Pipeline (Share-of-Wallet)
Annual expansion revenue captured from new partner locations and incremental service adoption—sourced from enablement and QBR insights.
Partner Activation Program Adoption
% of partners completing onboarding accelerator, playbook adoption rate, and marketing toolkit utilization.
QBR Attendance & Insights Conversion
Attendance rate of partner execs at quarterly reviews and % of identified expansion opportunities that convert to pipeline.
Tools & Stack
Your Team
Your Manager
Likely CEO or Chief Revenue Officer (not specified—clarify in interviews)
Current Team
2 Partner Success Managers (Senior Enterprise PSM, 1 PSM) reporting to you; matrixed collaboration with Ops, Finance, Marketing, Sales, Technical Services
Backfill or new department—you're architecting the function from ground up
The Package
Salary
$180K-$220K base
Variable
Likely 20-30% performance bonus tied to NDR, expansion pipeline, and health score targets
Equity
Expected for VP-level at venture-backed SaaS; typical 0.25%-0.75% range—confirm in offer
Remote
On-site, New York, NY. VP-level partner leadership role requires presence with key accounts and internal alignment.
Benefits & Perks
Company Intelligence
Aescape is a NYC-based AI + robotics company delivering personalized recovery experiences (autonomous massage tables) to premium fitness, hospitality, and wellness brands. Deployed across Equinox, Lifetime, Marriott, Hilton, and other leaders with 10K+ sessions/month. Backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures.
Customers
Equinox, Lifetime, Marriott, Hilton, Pause Studios, Remedy Place, and dozens of other premium fitness/hospitality/wellness partners
Culture
Growth-focused, data-driven, partnership-centric; moving from survival metrics (go-live, no churn) to sophisticated health and expansion economics.
Is This Role For You?
- You've scaled B2B SaaS partnerships or account expansion (Salesforce, HubSpot, Shopify, Stripe ecosystem partner model, etc.) and obsess over partner health metrics and unit economics.
- You thrive building systems from scratch—scorecards, QBRs, playbooks—that scale across teams and create accountability without micromanagement.
- You're comfortable owning P&L impact: NDR, expansion pipeline, CAC/LTV fluency, and can translate partner success into revenue narratives.
- You lead with data, not anecdotes—you'll design health scores, dashboards, and KPIs that drive decisions across Ops, Finance, Marketing, and Sales.
- You see partner management as a growth lever, not a service function; you hunt for expansion and build relationships that generate unsolicited referrals.
- You're an order-taker who wants to support partners reactively—this is about proactive, systematic growth and partner transformation.
- You don't have hands-on experience building repeatable programs (playbooks, onboarding, QBR frameworks) or managing scorecards and dashboards.
- You lack appetite for cross-functional influence—you'll need to align Ops, Finance, Marketing, Sales, and Technical Services without formal authority.
- You're looking for a "Head of Account Management" role managing day-to-day client hand-holding; this is strategy + team leadership + expansion.
Interview Process
Initial Screening (30 min)
Recruiter or Head of Revenue covers background, partnership/SaaS experience, and fit with building-from-scratch mandate.
Growth Strategy Deep Dive (45 min)
With CEO or Chief Revenue Officer: walk through your approach to partner health scoring, expansion capture, and how you'd build the function's first 90 days.
Cross-Functional Panel (60 min)
Meet with Ops Lead, Finance lead, and Marketing—discuss SLAs, data integrity, activation program design, and how you'd collaborate across teams.
Case Study / Take-Home (optional)
Design a Partner Health Score or Expansion Strategy for a hypothetical Aescape partner (e.g., Equinox). 1-2 pages max. Return in 48 hours.
Final Round (30 min)
CEO or Founder wrap-up: vision alignment, questions, offer discussion if mutual fit.
Interested in this role?
Apply now and hear back within days, not weeks.
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Growth marketers drive user acquisition, activation, and retention through data-driven experimentation. They sit at the intersection of product, data, and marketing — running A/B tests, building funnels, and scaling what works.