CRM Strategist

I am working with a reputable marketing agency that fuels customer strategy and drives engagement for leading brands, looking to add a CRM Strategist to their team!

Location: Remote - Must work EST hours

Hours: 20 hours a week

Contract Duration: 8 weeks with potential to extend/convert

Pay Rate: $50-55/hr

Start Date: ASAP

About this role:

• Architect end-to-end customer lifecycle strategies from acquisition through loyalty and reactivation
• Design and operationalize segmentation, personalization, and journey frameworks across email, app, and web
• Leverage predictive modeling, AI/ML, and testing to optimize performance, retention, and LTV
• Partner cross-functionally with brand, media, creative, product, data, and CX teams to align around unified customer strategy
• Provide strategic leadership in client-facing and in-house environments, managing large-scale, complex CRM portfolios

What We’re Looking For:

• 10+ years of CRM, lifecycle marketing, or customer strategy leadership for large, complex brands
• Proven success driving measurable growth through data-driven engagement and personalization
• Deep experience with enterprise CRM platforms, analytics, and experimentation
• Strong executive communication, storytelling, and stakeholder alignment skills
• Demonstrated ability to build and scale CRM programs from the ground up

Interested? Apply now!