The Challenge
Quill, a Staples-owned office supplies leader since 1956, needs you to own Salesforce strategy for their sales organization. You'll transform how 900+ sellers engage customers, manage pipelines, and hit targets through smarter tools, dashboards, and workflows.
Your Mission
Audit current Salesforce setup, seller pain points, and adoption gaps; deliver diagnostic report with 3-5 quick wins
Establish CRM roadmap and backlog framework with prioritized enhancements for pipeline management and forecasting
Launch seller feedback loops and onboard 1-2 Program Managers; define team structure and accountability metrics
Deploy one high-impact dashboard or workflow optimization that moves the needle on deal velocity or pipeline hygiene
Drive Salesforce adoption rate to 85%+ with measurable improvements in pipeline accuracy and forecast reliability
Implement next-best-action (NBA) capabilities in collaboration with Data Science and Marketing teams
Optimize pipeline conversion metrics with new workflows, automation, and AI-driven insights; track ROI
Present strategic roadmap and performance wins to leadership; influence resource allocation for modernization initiatives
KPIs You'll Own
Salesforce Adoption Rate
% of sales team actively using platform with daily logins and data entry compliance; target 85%+
Pipeline Hygiene Score
Data quality metrics (forecast accuracy, opportunity age, field completion) vs. baseline
Deal Velocity (Days to Close)
Average time from opportunity creation to close; measure improvement quarter-over-quarter
Seller Productivity Index
Revenue per rep and deals closed per rep; correlate improvements to CRM enhancements
Roadmap Delivery On-Time %
% of committed CRM enhancements delivered on schedule; demonstrates execution capability
Tools & Stack
Your Team
Your Manager
Not specified (likely VP Sales Ops or Chief Revenue Officer)
Current Team
Managing 1-2 Program Managers; cross-functional collaboration with Sales, Data Science, Technology, Marketing
Backfill or new management role; will hire/develop 1-2 direct reports
The Package
Salary
$130K-$160K base
Variable
Likely 15-20% performance bonus (estimated)
Remote
On-site, Lincolnshire, IL (Staples/Quill headquarters area)
Benefits & Perks
Company Intelligence
Quill is a Staples-owned office supplies and business solutions company, operating since 1956 with 900+ SKUs across paper, ink, toner, tech, and custom print. They serve enterprise and mid-market B2B customers with award-winning support and instant rewards programs. Part of a larger Staples ecosystem with significant scale and resources.
Founded
1956
Customers
Enterprise and mid-market B2B buyers
Culture
Results-driven, customer-focused, collaborative cross-functional teams
Is This Role For You?
- You've owned Salesforce or CRM strategy at scale and shipped meaningful adoption gains and workflow wins
- You speak fluent stakeholder management-comfort influencing Sales VPs, Data Science, and C-suite without direct authority
- You're analytically sharp: translating pipeline data, forecast accuracy, and seller behavior into action
- You thrive in operational complexity and have shipped sales enablement, pipeline optimization, or next-best-action programs
- You need remote flexibility; this is on-site in Illinois with no mention of hybrid
- You're a pure technologist; this role demands product thinking, business acumen, and people leadership, not just IT execution
- You lack interest in sales operations or enabling revenue teams; this is deeply embedded in sales success metrics
Interview Process
Phone Screen
Recruiter conversation on CRM experience, Salesforce depth, and stakeholder management style
Manager Interview
Deep dive on past CRM/sales ops wins, roadmap prioritization, and cross-functional collaboration examples
Cross-Functional Panel
Likely conversations with Sales leadership, Data Science, and Technology partners to assess influence and collaboration fit
Case Study or Problem Solve
Real or hypothetical scenario: given a pipeline accuracy or adoption challenge, how would you approach it?
Leadership Round
Senior executive conversation on vision, business strategy alignment, and long-term impact
Ready when you are
Interested in this role?
Apply now and hear back within days, not weeks.
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About CRM & Lifecycle roles
CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.