Lifecycle Automation Specialist

Accountabilities:

- Build, configure, test, and deploy lifecycle automation solutions using established implementation patterns, operational standards, and quality assurance processes.

- Configure audiences, segmentation, automation workflows, personalization, and engagement logic based on approved solution designs and implementation requirements.

- Perform comprehensive quality assurance testing to validate workflow functionality, data accuracy, personalization, and customer experience before production deployment.

- Monitor automation performance and identify execution issues, data problems, or workflow errors that could affect customer engagement.

- Troubleshoot routine implementation challenges and escalate complex technical or operational issues to the appropriate specialists or managers.

- Partner with senior automation specialists and automation managers to deliver lifecycle automation initiatives while progressively developing greater technical independence.

- Collaborate with automation enablement teams to confirm production readiness, validate implementation requirements, and maintain alignment with platform standards.

- Maintain accurate documentation covering automation configurations, implementation activities, testing results, operational updates, and relevant changes.

- Identify opportunities to improve implementation processes, automation quality, consistency, and operational efficiency.

- Contribute to continuous improvement initiatives by sharing implementation insights and supporting the adoption of effective automation practices.

Requirements:

- 1+ years of experience supporting CRM, marketing automation, lifecycle marketing, campaign operations, marketing technology, or related platforms.

- Practical experience configuring or supporting marketing automation, customer engagement, CRM, or similar technology solutions.

- Strong analytical thinking and problem-solving skills, with the ability to investigate implementation issues and determine appropriate next steps.

- Excellent attention to detail and a strong commitment to accuracy, quality assurance, and reliable execution.

- Strong organizational and time-management skills, with the ability to manage multiple implementation activities and meet deadlines.

- Bachelor's degree in Information Systems, Marketing Technology, Business, Computer Science, or a related discipline, or equivalent practical experience.

- Understanding of customer journey concepts, automation workflows, segmentation, testing, and quality assurance principles.

- Exposure to email, SMS, or other multichannel customer engagement technologies.

- Experience with Salesforce, Salesforce Marketing Cloud, or comparable enterprise marketing automation platforms is preferred.

- Familiarity with SQL, AMPscript, or other marketing technology scripting languages is a plus.

- Strong collaboration and communication skills, with the ability to work effectively with technical and non-technical stakeholders.

- A willingness to learn, develop technical expertise, and take on increasingly independent automation responsibilities.

Benefits:

- Full-time, remote position within the United States.

- Opportunity to develop hands-on expertise in lifecycle marketing automation and customer journey orchestration.

- Exposure to enterprise CRM and marketing technology platforms and cross-functional automation teams.

- Professional development opportunities through progressively complex implementation responsibilities.

- Collaborative environment focused on quality, continuous improvement, and technical growth.

- Opportunity to contribute to personalized customer engagement and meaningful lifecycle experiences.

- Inclusive workplace committed to diversity and equal opportunity.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1