Enrollment Management CRM Specialist

Company Description

Mitchell College is an inclusive, independent college located on a scenic waterfront campus in historic New London, Connecticut. For over 85 years, it has fostered a unique educational approach through the Mitchell Ability Model, focusing on mentoring, adaptability, self-discovery, and career readiness for students with diverse learning styles. Committed to diversity, inclusion, and community collaboration, Mitchell encourages lifelong success through innovative and supportive environments. The college is part of the Great Northeast Athletic Conference (GNAC) and offers renowned programs, including the Bentsen Learning Center and the Mitchell Hub for Digital Innovation and Educational Excellence. At Mitchell, the belief is that any student can achieve what’s “Radically Possible.”

Role Description

The Enrollment Management CRM Specialist is a full-time, on-site role based in New London, CT. The role involves maintaining and optimizing the College’s Customer Relationship Management (CRM) system, supporting enrollment and recruitment initiatives. Day-to-day responsibilities include managing CRM workflows, creating and analyzing reports and dashboards, ensuring data integrity, and providing training to team members on CRM functionality. Collaboration with enrollment teams to improve systems, processes, and communication is a key aspect of the role.

Qualifications

• Strong Communication and Customer Service skills, with the ability to collaborate effectively with students, staff, and external stakeholders
• Experience with Credentialing and managing sensitive information
• Knowledge of Employee Benefits and Insurance policies as they relate to academic settings
• Proficiency in CRM platforms, data analysis, and computer software applications
• Detail-oriented and capable of ensuring data accuracy and system efficiency
• Bachelor's degree or equivalent experience required; experience in higher education or related field is a plus
• Ability to work independently and as a part of a team, with strong problem-solving and organizational skills