The Challenge
Skadden is one of the world's most prestigious law firms managing complex transactions across 21 global offices. You'll own the integrity of their InterAction CRM system—the backbone of how 50+ practice areas track and leverage client relationships worth billions in annual revenue.
Your Mission
Audit and clean top 500 client records in InterAction, documenting data quality gaps and establishing baseline cleanliness metrics
Map ERM system data enrichment opportunities and execute first batch of executive movement validations for priority accounts
Create 3-5 self-service CRM reports for Business Development and Marketing teams to reduce ad-hoc request volume by 40%
Onboard 15+ new CRM users across the firm with structured training and establish feedback loop for common pain points
Establish quarterly data audit cadence covering 100% of top-tier client records with documented SLAs for remediation
Build automated executive movement tracking dashboard pulling from ERM system, reducing manual research time by 50%
Design and execute 2 targeted marketing campaign lists supporting firm business development priorities with 95%+ data accuracy validation
Reduce average CRM user support resolution time to <48 hours and document best practices guide for 200+ firm users
KPIs You'll Own
CRM Data Quality Score
% of top-tier client records meeting accuracy, completeness, and currency standards across defined data fields.
Executive Movement Currency
% of tracked contacts updated within 30 days of actual organizational change confirmation.
Campaign List Accuracy
% of targeted records delivered for marketing/BD campaigns that prove valid and usable for outreach.
User Adoption & Support Volume
Month-over-month support ticket resolution time and self-service report usage among Business Development and Marketing teams.
Tools & Stack
Your Team
Your Manager
Marketing Technology or Business Development Director (not specified)
Current Team
Marketing Technology and Business Development teams across 21 offices
New specialist role created to centralize CRM operations and data stewardship
The Package
Salary
$75K-$95K base
Remote
Hybrid based in New York office (flexible schedule not detailed)
Benefits & Perks
Company Intelligence
Skadden is one of the world's most prestigious global law firms with 50+ practice areas and 21 offices across major financial centers. Known for handling the most complex transactions, litigation, and regulatory matters while building deep client partnerships. The firm relies on innovation, intellect, teamwork, and tenacity to deliver novel solutions to high-stakes legal issues.
Customers
Global Fortune 500 and institutional clients
Culture
Elite, intellectually rigorous, collaborative across practices, client-centric
Is This Role For You?
- You obsess over data quality and get excited about turning messy data into actionable intelligence
- You've managed CRM systems (Salesforce, InterAction, or similar) and understand data governance at scale
- You thrive supporting non-technical users—translating their needs into reports and workflows they actually use
- You're comfortable with research, validation, and executive intelligence work in a professional services context
- You need full remote work—this is hybrid in NYC with regular on-site presence expected
- You're looking for high velocity growth marketing—this is CRM ops and data stewardship in a traditional legal environment
- You lack patience for relationship-building and stakeholder management across 200+ users with varying technical skills
Interview Process
Initial Screen
Phone conversation about CRM experience, data quality projects, and familiarity with InterAction or similar platforms
Technical Assessment
Case study or practical exercise involving data audit, report design, or executive movement research task
Stakeholder Interview
Conversation with Marketing Technology and/or Business Development leads to assess collaboration fit and user support capability
Final Discussion
Team meeting or additional conversation about data governance philosophy, industry best practices, and strategic CRM vision
Interested in this role?
Apply now and hear back within days, not weeks.
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About CRM & Lifecycle Roles
CRM & lifecycle marketers own the post-acquisition journey. They design onboarding sequences, retention campaigns, win-back flows, and loyalty programs that maximize customer lifetime value.