CRM Manager

CRM Manager ¦ La Vallée Village ¦ Fixed term Contract /Full time/ On Site

Something Extraordinary Every Day™

Join our Marketing Department’s Guest Knowledge and Engagement team, where we develop and implement customer engagement strategies and personalized experiences to foster loyalty and support growth.

Our team collaborates closely with other departments (Marketing, Retail, Partnership, Tourism, etc.) to successfully execute cross-functional projects for the Village. You will work on relationship strategy, CRM project management, campaign execution, and performance analysis.

This contract runs from mid June to mid December 2026

What you will be doing

The key responsibilities of this role will include some or all the following.

• Developing the CRM value proposition.
• Define the overall engagement strategy for the CRM programme.
• Supervise the communication strategy of the membership programme
• Monitor and track engagement across different database segments
• Plan, implement, and manage the performance of commercial campaigns for our members.
• Develop exclusive benefits and rewards for members in collaboration with various teams.

What makes you special

We are looking for an individual who can display the following experience and skills:

• You have experience in a CRM department and have contributed to the implementation of exclusive projects for a loyalty program. (5+ years)
• You are proficient with CRM management tools like Salesforce Loyalty.
• You have an analytical mindset and are skilled in data manipulation and visualization using software like Excel or Power BI.
• You have a keen interest in customer engagement and loyalty topics.
• French is your native language, and you have excellent proficiency in English, both written and spoken, with the ability to work in a multicultural and multilingual environment.

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day.

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world.

Come and live your story with us

The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!