---
type: JobPosting
title: Director, Growth Strategy
company: SquareTrade
category: growth-marketing
seniority: DIRECTOR
contractType: FULL_TIME
remote: ONSITE
location: Chicago, IL
salaryMin: 180000
salaryMax: 220000
salaryCurrency: USD
market: USA
postedAt: 2026-06-04
applyUrl: "https://jobs.smartrecruiters.com/SquareTrade1/744000116294411-director-growth-strategy"
canonical: "https://www.growthtalent.org/jobs/growth-marketing/squaretrade/director-growth-strategy-squaretrade"
---

# Director, Growth Strategy

**SquareTrade** · Chicago, IL

<!--rich-->{"tags":["B2B Account Management","Retail Partnerships","Strategy & P&L","On-site","$180K-$220K","Director-level"],"challenge":"SquareTrade is disrupting a $30B protection plans market with blue-chip retail partners like Walmart, Amazon, and Target. You'll own the P&L for one of their largest partnerships and drive growth across a complex, multi-stakeholder environment spanning retail ops, e-commerce, customer experience, and product.","objectives3m":["Map current state of key retail partnership: sales channels, margin drivers, competitive threats, and customer friction points","Build and socialize 12-month growth and profitability strategy with retail partner stakeholders and internal leadership","Identify and launch 2-3 quick-win initiatives (in-store merchandising, online visibility, product bundling) to demonstrate momentum","Establish baseline metrics and reporting dashboard for account health, sales velocity, and customer satisfaction"],"objectives6m":["Execute 4-6 major joint-growth initiatives with retail partner and track to measurable outcomes (revenue lift, attach rate, claim satisfaction)","Optimize retail execution: increase in-store associate awareness and customer education; boost dotcom conversion and AOV","Conduct competitive analysis and bring 2+ product/service innovation recommendations to leadership","Achieve or exceed performance targets on revenue, profitability, and customer NPS; present quarterly business review to Allstate leadership"],"kpis":[{"metric":"Partnership Revenue & Growth Rate","description":"YoY % growth and absolute revenue contribution from assigned retail partnership."},{"metric":"Account Profitability/Margin","description":"Gross margin % and net contribution after all costs; track vs. targets."},{"metric":"Customer NPS & Claims Experience","description":"Net Promoter Score among retail partner customers and claims resolution satisfaction."},{"metric":"In-Store & Online Attach Rate","description":"% of eligible transactions that include SquareTrade protection; tracked by channel."},{"metric":"Initiative Completion & ROI","description":"On-time, on-budget delivery of growth/profitability projects; measured impact on KPIs."}],"tools":["Salesforce","Tableau","Excel/Financial Modeling","Retailer-specific platforms (inventory, POS, e-commerce)","Project management software","Analytics dashboards"],"team":{"manager":"Channel Management leadership (VP/SVP level implied)","current":"Cross-functional: Customer Experience, Supply Chain, Product, Marketing, Finance/Accounting teams; retail partner's merchandising, e-commerce, operations teams","hiring":"Backfill/expansion for largest retail partnership P&L ownership"},"compensation":{"salary":"$180K-$220K base","variable":"Likely 20-30% bonus tied to P&L performance and KPIs","equity":null,"remote":"On-site in Chicago, IL with regular travel to retail partner sites"},"benefits":["Part of Allstate family (Fortune 500 stability + entrepreneurial culture)","Director-level autonomy over $100M+ partnership P&L","Global scale exposure (Europe, APAC expansion underway)","Competitive health, 401(k), and professional development budgets"],"company":{"about":"SquareTrade (now Allstate Protection Plans) is a $30B+ market disruptor providing extended warranties and protection plans through partnerships with mega-retailers like Walmart, Amazon, Target, and Home Depot. Part of Allstate since acquisition, the company scales rapidly across North America, Europe, and APAC with a best-in-class customer experience track record.","founded":null,"headcount":null,"funding":null,"customers":["Walmart","Target","Amazon","Costco","The Home Depot"],"culture":"Fast-paced, entrepreneurial, high-visibility impact; scrappy problem-solving and cross-functional collaboration required."},"forYouIf":["You've managed P&Ls or owned key retail/OEM partnerships in a B2B context-you know how to navigate multi-stakeholder complexity and sell internally","You're analytically sharp: you can build financial models, track KPIs obsessively, and make data-driven decisions under ambiguity","You thrive in variety: strategy one day, tactical execution and event planning the next; you don't need a narrow lane","You're ambitious but grounded: you want to grow revenue and profitability, but you'll also roll up your sleeves on customer experience and in-store merchandising to get there","You have 7+ years in management consulting, ops, or account management; retail or manufacturer experience is a plus"],"wontWorkIf":["You need hands-off autonomy or a narrow, specialized scope-this role demands constant collaboration and context-switching","You're allergic to travel or need full remote work; on-site in Chicago + regular retail partner site visits is non-negotiable","You lack B2B partnership or account management experience; pure B2C or transactional sales backgrounds may struggle with the complexity here","You're risk-averse or prefer stable, predictable environments; this is scrappy, high-growth, and entrepreneurial"],"interviewProcess":[{"step":"Recruiter Screen","detail":"Background in consulting, ops, or account management; retail/OEM experience and P&L ownership validated."},{"step":"Hiring Manager Conversation","detail":"Deep dive on specific partnership challenges, strategy approach, and how you'd balance growth vs. profitability trade-offs."},{"step":"Cross-Functional Panel","detail":"Interviews with Customer Experience, Retail Execution, Product/Finance leads; assess collaboration skills and ability to influence without direct authority."},{"step":"Case Study / Business Exercise","detail":"Small-group discussion or written analysis of a retail partnership scenario; strategy, initiative planning, and stakeholder management."},{"step":"Director/VP Round","detail":"Final conversation with Channel Management or Allstate leadership on vision, scalability, and fit with broader growth strategy."}]}

[Apply →](https://jobs.smartrecruiters.com/SquareTrade1/744000116294411-director-growth-strategy)

---

Canonical: https://www.growthtalent.org/jobs/growth-marketing/squaretrade/director-growth-strategy-squaretrade