---
type: JobPosting
title: Director - Strategic Growth Programs - Client Growth and Retention
company: New York Life
companyWebsite: "https://newyorklife.com"
category: growth-marketing
seniority: DIRECTOR
contractType: FULL_TIME
remote: ONSITE
location: New York, NY
salaryMin: 180
salaryMax: 220
salaryCurrency: USD
market: USA
postedAt: 2026-06-04
applyUrl: "https://careers.newyorklife.com/careers/job/40152668?microsite=newyorklife.com&domain=newyorklife.com"
canonical: "https://www.growthtalent.org/jobs/growth-marketing/new-york-life/director-strategic-growth-programs-client-growth-and-retention-new-york-life"
---

# Director - Strategic Growth Programs - Client Growth and Retention

**New York Life** · New York, NY

<!--rich-->{"tags":["B2B Growth","Financial Services","Strategy","Director-level","Hybrid (3 days/week)","$180K-$220K","Enterprise"],"challenge":"New York Life just launched a dedicated Client Growth and Retention team-and they need a strategic operator to architect programs that unlock new customer pools while deepening relationships with existing ones. You'll be the connective tissue between leadership vision and cross-functional execution, turning data into competitive advantage.","objectives3m":["Map the competitive landscape and insurance industry trends; deliver market research memo with 3-5 growth opportunity hypotheses for leadership review","Define success metrics and KPI framework for growth initiatives; establish baseline measurements for customer acquisition cost, retention rate, and lifetime value","Lead ideation sessions with cross-functional stakeholders to surface 8-10 growth initiative concepts; develop business case template and prioritization criteria","Build stakeholder alignment on 12-month strategic roadmap; present phased approach to leadership identifying quick wins and longer-term transformational programs"],"objectives6m":["Launch 2-3 pilot growth programs (new customer acquisition and/or retention); track performance against KPIs with weekly reporting cadence","Conduct post-launch analysis on pilots; present learnings and recommend scale/pivot decisions to leadership and Board","Develop risk mitigation plans for top 5 strategic risks; conduct quarterly enterprise risk reviews with relevant stakeholders","Build analytics infrastructure and dashboards to track multi-year strategy roadmap progress; establish monthly cadence for data-driven decision reviews"],"kpis":[{"metric":"Customer Acquisition Cost (CAC)","description":"Track the investment required to win new customers through growth programs vs. baseline."},{"metric":"Customer Lifetime Value (CLV)","description":"Measure the net revenue generated from retained and deepened customer relationships over time."},{"metric":"Program ROI","description":"Calculate return on investment for each growth initiative, comparing program costs to incremental revenue generated."},{"metric":"Retention Rate / Churn Reduction","description":"Monitor the percentage of customers retained post-program and measure churn reduction vs. control groups."},{"metric":"Market Expansion Rate","description":"Track new customer pools accessed and market share gains in targeted segments."},{"metric":"Initiative Execution Timeline","description":"Measure percentage of growth programs delivered on-time and on-budget from ideation to launch."}],"tools":["Business intelligence / analytics platforms (Tableau, Looker, or similar)","Project management tools (Jira, Asana, Monday.com)","Data analysis tools (Excel, SQL, Python)","Market research platforms","CRM systems","Presentation/stakeholder management software"],"team":{"manager":"Leadership team (VP or C-suite level)","current":"Cross-functional teams across growth, product, operations, and marketing (specific headcount not provided)","hiring":"New role-building out the Client Growth and Retention business team"},"compensation":{"salary":"$180K-$220K base","variable":null,"equity":null,"remote":"Hybrid-3 days per week on-site in New York, NY"},"benefits":["Comprehensive health, dental, and vision coverage","401(k) with company match","Professional development and tuition reimbursement","Flexible work arrangements (hybrid structure)","Financial services employee benefits (insurance products)","Collaborative, strategic-first culture with Board visibility"],"company":{"about":"New York Life is a leading mutual insurance company serving enterprise and individual customers. They're building a dedicated Client Growth and Retention business unit to accelerate growth through data-driven programs that expand market reach and deepen customer relationships. This is a newly formed strategic initiative signaling the company's commitment to innovation and competitive responsiveness.","founded":null,"headcount":null,"funding":null,"customers":"Enterprise and individual insurance customers","culture":"Strategic, data-driven, collaborative across functions, Board-engaged leadership"},"forYouIf":["You've built and launched growth strategies from scratch-ideation through execution, measurement, and optimization-and love turning strategy into results","You speak fluent data: comfortable with SQL, analytics dashboards, and translating numbers into business narratives for C-suite audiences","You thrive in matrix environments, connecting dots across product, ops, marketing, and finance teams without formal authority","You have 8+ years in growth strategy, business development, or management consulting; financial services or insurance experience is a real advantage","You can toggle between 30,000-foot strategy and tactical execution details without losing the plot"],"wontWorkIf":["You're looking for a hands-on marketing role-this is pure strategy and program leadership, not campaign execution","You need total remote flexibility; hybrid with 3 on-site days per week is non-negotiable for this role","You're uncomfortable with ambiguity and prefer working from a fully-baked playbook; you'll be authoring the playbook here from scratch"],"interviewProcess":[{"step":"Initial screening call","detail":"30-min conversation with recruiter on background, growth strategy experience, and interest in financial services"},{"step":"Case study interview","detail":"Present a growth strategy you've led (problem, approach, results, learnings); expect questions on metrics, cross-functional collaboration, and how you'd apply lessons to insurance"},{"step":"Leadership panel","detail":"Round with 2-3 stakeholders from the growth team, product, and finance; expect discussion of strategic roadmap development, stakeholder management, and risk mitigation"},{"step":"Executive conversation","detail":"Final round with VP or C-suite sponsor; focus on vision alignment, market insights, and how you'd position New York Life competitively"}]}

[Apply →](https://careers.newyorklife.com/careers/job/40152668?microsite=newyorklife.com&domain=newyorklife.com)

---

Canonical: https://www.growthtalent.org/jobs/growth-marketing/new-york-life/director-strategic-growth-programs-client-growth-and-retention-new-york-life