---
type: JobPosting
title: Head of Customer Growth
company: Freepik
companyWebsite: "https://freepik.com"
category: growth-marketing
seniority: VP
contractType: FULL_TIME
remote: ONSITE
location: San Francisco, CA
salaryMin: 280000
salaryMax: 350000
salaryCurrency: USD
market: USA
postedAt: 2026-06-11
applyUrl: "https://careers.freepik.com/jobs/7523417-head-of-customer-growth"
canonical: "https://www.growthtalent.org/jobs/growth-marketing/freepik/head-of-customer-growth-freepik"
---

# Head of Customer Growth

**Freepik** · San Francisco, CA

{"tags":["Enterprise SaaS","B2B Growth","On-site","$280K-$350K","VP-level","AI/Creative Tech"],"challenge":"Freepik is democratizing AI-powered creativity for 1M+ monthly users and is now betting big on enterprise adoption. You'll build and lead the global customer growth machine that turns design teams into power users and drives expansion revenue at scale.","objectives3m":["Map current enterprise customer base, establish baseline NRR, and identify top 20 expansion opportunities","Define and socialize global customer growth strategy (account management + customer success alignment) with leadership","Audit existing account management and CS processes; identify gaps vs. MEDDPICC/value-based selling standards","Build 90-day operating rhythm: weekly metrics reviews, monthly forecasts, customer health scoring framework"],"objectives6m":["Scale account management team to cover enterprise segment with clear territory and quota assignments","Launch account-based marketing (ABM) program with marketing; execute expansion campaigns on 10+ key accounts","Establish NRR target and hit it: implement expansion playbooks, upsell/cross-sell motions, and renewals process","Build data-driven operating model with RevOps: dashboards, forecasting, pipeline velocity, and customer health metrics"],"kpis":[{"metric":"Net Revenue Retention (NRR)","description":"% revenue retained + expansion revenue from existing customers; target: >120% for SaaS growth"},{"metric":"Expansion Revenue","description":"Total ARR/MRR growth from existing customer base; measure ACV growth and upsell attach rates"},{"metric":"Customer Health Score","description":"Composite metric tracking usage, adoption, sentiment, and churn risk; informs proactive retention plays"},{"metric":"Sales Productivity (Revenue per AE)","description":"Expansion revenue divided by number of account executives; benchmarks team performance and capacity"},{"metric":"CAC Payback Period","description":"Months to recover customer acquisition cost; lower is better for unit economics"},{"metric":"Renewal Rate","description":"% of contracts renewed; tracks customer retention and relationship health"}],"tools":["Salesforce","MEDDPICC","Gainsight or similar (CS platform)","Tableau or Looker (analytics)","HubSpot","Slack"],"team":{"manager":"CRO (Chief Revenue Officer)","current":"Likely fragmented: separate account management and CS teams (size unknown)","hiring":"New leadership role; will need to scale both teams"},"compensation":{"salary":"$280K-$350K base","variable":null,"equity":null,"remote":"On-site in San Francisco, CA or Europe (choice of location)"},"benefits":["Private health insurance fully covered for you and family","23 days vacation + Dec 24/31 off + birthday off","Flexible work arrangements","Access to world-class AI and creative technology team"],"company":{"about":"Freepik is a global leader in visual content and AI-powered creativity tools, serving 1M+ monthly subscribers worldwide. They're redefining enterprise design workflows through AI-driven automation, positioning themselves at the intersection of creative software and generative AI.","founded":null,"headcount":null,"funding":null,"customers":"1M+ monthly active users; undisclosed enterprise customer base","culture":"High-growth, AI-forward, mission-driven; emphasis on scalability and global reach"},"forYouIf":["You've scaled enterprise sales and/or CS teams from 5→50+ people in a high-growth SaaS environment","You own revenue metrics obsessively: you live in dashboards, build forecasts, and make data-driven decisions","You can speak fluently with C-suite stakeholders and build strategic partnerships (not just transactional deals)","You thrive in ambiguity and can operate at both 10,000-foot strategy and execution detail simultaneously","You've driven NRR >120% in a previous role and understand expansion revenue mechanics deeply"],"wontWorkIf":["You've only managed individual contributors or small teams ( net new","You're uncomfortable with on-site work or relocating to San Francisco; this is explicitly on-site"],"interviewProcess":[{"step":"Recruiter Screen","detail":"30 min; confirm background in enterprise sales/CS scaling, NRR experience, and interest in on-site role"},{"step":"CRO Conversation","detail":"60 min; strategic fit, vision for customer growth, ability to partner with revenue leadership"},{"step":"Executive Panel","detail":"60 min; likely CFO, COO, or VP Product; assess cross-functional collaboration and systems thinking"},{"step":"CEO/Founder Conversation","detail":"45 min; final fit, long-term vision, and confirmation of executive alignment"}]}

[Apply →](https://careers.freepik.com/jobs/7523417-head-of-customer-growth)

---

Canonical: https://www.growthtalent.org/jobs/growth-marketing/freepik/head-of-customer-growth-freepik