---
type: JobPosting
title: Community Manager
company: Procter & Gamble
companyWebsite: "https://www.linkedin.com/company/procter-and-gamble?trk=public_jobs_topcard-org-name"
category: community-management
seniority: MID
contractType: FULL_TIME
remote: ONSITE
location: Boston, MA
salaryMin: 85000
salaryMax: 120000
salaryCurrency: USD
market: USA
postedAt: 2026-06-02
applyUrl: "https://www.linkedin.com/jobs/view/community-manager-at-procter-gamble-4390344617?trk=public_jobs_topcard-title"
canonical: "https://www.growthtalent.org/empregos/community-management/procter-gamble/community-manager-procter-gamble"
---

# Community Manager

**Procter & Gamble** · Boston, MA

<!--rich-->{"tags":["B2C","Community Management","Social Media","On-site","$85K-$120K","CPG"],"challenge":"P&G needs a community leader to manage daily engagement across Meta, TikTok, YouTube, and Reddit for three iconic brands. You'll be the frontline voice protecting brand reputation while translating consumer insights into actionable feedback for cross-functional teams.","objectives3m":["Establish consistent daily response protocols and brand voice guidelines across all four platforms, achieving 95%+ response rate within 2 hours","Map community sentiment themes and create triage playbook for escalating crisis/high-risk issues to PR, legal, and customer care teams","Conduct audit of existing community guidelines and modernize response frameworks based on platform best practices and brand protection needs","Build relationships with brand, marketing, eCommerce, and customer care stakeholders through weekly sync meetings"],"objectives6m":["Develop and implement monthly consumer insights report identifying trending questions, sentiment shifts, and product feedback themes","Reduce average resolution time for complex consumer issues by 30% through optimized escalation workflows","Launch social commerce engagement strategy tied to promotional calendars and product launches across all three brands","Create and train team on updated community management playbooks, ensuring consistent execution across brands"],"kpis":[{"metric":"Response Rate & Time","description":"Track % of comments/messages responded to and average time-to-first-response across all platforms by brand"},{"metric":"Sentiment Score","description":"Monitor community sentiment trends monthly to identify emerging issues and brand health indicators"},{"metric":"Escalation Volume & Resolution Time","description":"Measure high-risk issue volume, escalation accuracy, and time-to-resolution across cross-functional partners"},{"metric":"Engagement & Community Growth","description":"Track followers, engagement rate, and community growth rate monthly across Meta, TikTok, YouTube, Reddit"},{"metric":"Insight Implementation","description":"Measure how many community insights were acted upon by product, marketing, or CX teams quarterly"}],"tools":["Meta (Instagram, Facebook)","TikTok","YouTube","Reddit","Social listening tools","Community management platforms","CRM/issue tracking systems","Analytics dashboards"],"team":{"manager":"Not specified in posting","current":"Centralized in-house community team stewarding three brands","hiring":"New hire to lead this function"},"compensation":{"salary":"$85K-$120K","variable":"Bonus (amount not specified)","equity":null,"remote":"On-site only at Boston GO & Tech Center"},"benefits":["Performance-based bonus","Comprehensive health and wellness benefits","Professional development and training opportunities","Retirement and savings plans","Paid time off"],"company":{"about":"Procter & Gamble is a multinational consumer goods corporation managing multiple iconic brands. This centralized community management function protects brand reputation and builds consumer trust across a portfolio of large-scale CPG brands.","founded":null,"headcount":null,"funding":null,"customers":"Mass consumer market across multiple CPG categories","culture":null},"forYouIf":["You've managed communities at scale for consumer brands on Meta, TikTok, and YouTube-and you have real data to back it up","You thrive as the calm, empathetic voice during high-pressure moments and can navigate brand reputation issues with judgment and discretion","You want to own tangible outcomes: response rates, sentiment scores, escalation resolution-not just engagement vanity metrics","You see community feedback as strategic goldmine, not busywork, and have experience translating insights into product/marketing action"],"wontWorkIf":["You need remote flexibility-this is on-site only in Boston with no flexibility mentioned","You're looking for a purely tactical role; this requires strategic cross-functional partnership with brand, legal, PR, and product teams","You lack hands-on, recent community management experience on modern platforms (TikTok, Reddit) or avoid high-visibility brand work"],"interviewProcess":[{"step":"Initial screening","detail":"Conversation with recruiter about community management background and brand experience"},{"step":"Case study / portfolio review","detail":"Likely review of past community management examples, response handling, and sentiment management cases"},{"step":"Manager interview","detail":"Deep dive on strategy, cross-functional collaboration, and how you'd handle crisis/escalation scenarios"},{"step":"Panel or stakeholder interviews","detail":"Potential conversations with PR, brand, or customer care teams to assess collaboration fit"}]}

[Apply →](https://www.linkedin.com/jobs/view/community-manager-at-procter-gamble-4390344617?trk=public_jobs_topcard-title)

---

Canonical: https://www.growthtalent.org/empregos/community-management/procter-gamble/community-manager-procter-gamble