---
type: JobPosting
title: Manager CRM Operations
company: Quill
category: crm-lifecycle
seniority: MID
contractType: FULL_TIME
remote: ONSITE
location: Lincolnshire, IL
salaryMin: 130000
salaryMax: 160000
salaryCurrency: USD
market: USA
postedAt: 2026-06-18
applyUrl: "https://careers.staples.com/job/-/-/44412/92377549296?utm_medium=jobboard&utm_source=LinkedIn"
canonical: "https://www.growthtalent.org/emplois/crm-lifecycle/quill/manager-crm-operations-quill"
---

# Manager CRM Operations

**Quill** · Lincolnshire, IL

<!--rich-->{"tags":["CRM/Salesforce","B2B Operations","On-site (IL)","$130K-$160K","Manager Role","Sales Enablement","Full-time"],"challenge":"Quill, a Staples-owned office supplies leader since 1956, needs you to own Salesforce strategy for their sales organization. You'll transform how 900+ sellers engage customers, manage pipelines, and hit targets through smarter tools, dashboards, and workflows.","objectives3m":["Audit current Salesforce setup, seller pain points, and adoption gaps; deliver diagnostic report with 3-5 quick wins","Establish CRM roadmap and backlog framework with prioritized enhancements for pipeline management and forecasting","Launch seller feedback loops and onboard 1-2 Program Managers; define team structure and accountability metrics","Deploy one high-impact dashboard or workflow optimization that moves the needle on deal velocity or pipeline hygiene"],"objectives6m":["Drive Salesforce adoption rate to 85%+ with measurable improvements in pipeline accuracy and forecast reliability","Implement next-best-action (NBA) capabilities in collaboration with Data Science and Marketing teams","Optimize pipeline conversion metrics with new workflows, automation, and AI-driven insights; track ROI","Present strategic roadmap and performance wins to leadership; influence resource allocation for modernization initiatives"],"kpis":[{"metric":"Salesforce Adoption Rate","description":"% of sales team actively using platform with daily logins and data entry compliance; target 85%+"},{"metric":"Pipeline Hygiene Score","description":"Data quality metrics (forecast accuracy, opportunity age, field completion) vs. baseline"},{"metric":"Deal Velocity (Days to Close)","description":"Average time from opportunity creation to close; measure improvement quarter-over-quarter"},{"metric":"Seller Productivity Index","description":"Revenue per rep and deals closed per rep; correlate improvements to CRM enhancements"},{"metric":"Roadmap Delivery On-Time %","description":"% of committed CRM enhancements delivered on schedule; demonstrates execution capability"}],"tools":["Salesforce","Tableau or Looker","Slack","Jira or Asana","Marketo or similar marketing automation","Data Science platforms (Python, SQL implied)"],"team":{"manager":"Not specified (likely VP Sales Ops or Chief Revenue Officer)","current":"Managing 1-2 Program Managers; cross-functional collaboration with Sales, Data Science, Technology, Marketing","hiring":"Backfill or new management role; will hire/develop 1-2 direct reports"},"compensation":{"salary":"$130K-$160K base","variable":"Likely 15-20% performance bonus (estimated)","equity":null,"remote":"On-site, Lincolnshire, IL (Staples/Quill headquarters area)"},"benefits":["Health, dental, vision insurance (Staples enterprise plan)","401(k) with employer match","Paid time off and holidays","Professional development and training budget","Potential relocation assistance if required"],"company":{"about":"Quill is a Staples-owned office supplies and business solutions company, operating since 1956 with 900+ SKUs across paper, ink, toner, tech, and custom print. They serve enterprise and mid-market B2B customers with award-winning support and instant rewards programs. Part of a larger Staples ecosystem with significant scale and resources.","founded":1956,"headcount":null,"funding":null,"customers":"Enterprise and mid-market B2B buyers","culture":"Results-driven, customer-focused, collaborative cross-functional teams"},"forYouIf":["You've owned Salesforce or CRM strategy at scale and shipped meaningful adoption gains and workflow wins","You speak fluent stakeholder management-comfort influencing Sales VPs, Data Science, and C-suite without direct authority","You're analytically sharp: translating pipeline data, forecast accuracy, and seller behavior into action","You thrive in operational complexity and have shipped sales enablement, pipeline optimization, or next-best-action programs"],"wontWorkIf":["You need remote flexibility; this is on-site in Illinois with no mention of hybrid","You're a pure technologist; this role demands product thinking, business acumen, and people leadership, not just IT execution","You lack interest in sales operations or enabling revenue teams; this is deeply embedded in sales success metrics"],"interviewProcess":[{"step":"Phone Screen","detail":"Recruiter conversation on CRM experience, Salesforce depth, and stakeholder management style"},{"step":"Manager Interview","detail":"Deep dive on past CRM/sales ops wins, roadmap prioritization, and cross-functional collaboration examples"},{"step":"Cross-Functional Panel","detail":"Likely conversations with Sales leadership, Data Science, and Technology partners to assess influence and collaboration fit"},{"step":"Case Study or Problem Solve","detail":"Real or hypothetical scenario: given a pipeline accuracy or adoption challenge, how would you approach it?"},{"step":"Leadership Round","detail":"Senior executive conversation on vision, business strategy alignment, and long-term impact"}]}

[Apply →](https://careers.staples.com/job/-/-/44412/92377549296?utm_medium=jobboard&utm_source=LinkedIn)

---

Canonical: https://www.growthtalent.org/emplois/crm-lifecycle/quill/manager-crm-operations-quill